Customer Service Technician

6 days ago

Brisbane, Australia Morgans Full time

This is an exciting 12-month opportunity for a Customer Service Technician to join the Morgans iServices team. The iServices department is responsible for the delivery of IT and Telecommunications services for the Morgans network and clients.

**Requirements**:
**What you will bring**
- Ability to manage a variety of tasks simultaneously
- Previous IT support experience
- Excellent verbal and written communication skills
- Customer focus and service orientation
- Excellent phone manner
- Commitment to achieving quality outcomes
- Willingness to assist and to do so enthusiastically
- Team focus
- Pro-active and a sense of urgency

**What you will be doing**
- Provide initial diagnosis of issues
- Triage the request by discovery and document all pertinent information including caller details, nature of the request or issue, impact and required outcome
- Build rapport with the client base
- Prioritise and schedule your workload according to business impact
- Escalate incidents to the appropriately competent technician or team
- Record, track, and document the service desk troubleshooting process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
- Check in with the requestors to ensure incidents have been adequately resolved
- Develop competency and understanding in using the systems, software and hardware supported by Morgans

**About Morgans**

Morgans is Australia’s largest and most credible national full-service stockbroking and wealth management network providing a range of wealth management, investment advice and corporate finance services. We pride ourselves on our people, expertise, core values, and diversity.

**Yes, I want to apply**

**Benefits**
- Support for our people to grow their careers through learning and development opportunities and coaching and mentoring from some of the industry’s most experienced professionals
- Commitment to building an inclusive culture and a diverse workforce that reflects the diversity of our clients and community
- Commitment to making a broader impact in the communities we serve through the Morgans Foundation which was founded in 2005 and has donated over $10 million to Australian charities

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