Service Delivery Team Leader
7 days ago
Play a key role in making sure that high standards are met for our residential customers
- At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’._
Why work for Aussie?
We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down
Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun
Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+).
And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found
here
The good stuff- Free internet to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Discounts at various retailers and gyms
Let’s talk about you- Demonstrated ability to work well under pressure- Good knowledge of the telecommunications industry and the call centre environment- Sound understanding of, and experience in people development, management and leadership of a team- Experience working effectively under pressure, and in a dynamic and fast-paced environment- Demonstrated ability to generate a strong team culture and create strong relationships across the business- Excellent communication skills including listening and responding both orally and in writing
How will you support our “Why?”
The Residential Service Delivery Team Leader is a member of Aussie Broadband’s Service Delivery Team and plays a key role in making sure that high standards are met for our residential customers.
Key responsibilities include:
- Ensure that day to day tasks within the Residential Service Delivery Team are being performed in an accurate and timely manner, this included but is not limited to inbox management, provisioning queue management and call queue management- Assist the Service Delivery Manager where required to ensure team KPI’s are being met- Lead, coach, develop and guide a team to achieve in all performance areas- Motivate, coach, and develop the team to provide superior customer service- Manage the team, with delivery of customer satisfaction and revenue with timely and quality resolutions of customer queries
This is a full-time position based at our Dandenong office.
If you have an questions get in touch today with our fantastic team at
If you feel don’t meet all the requirements for this role, we’d love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.
-
Delivery Driver Team Leader
1 week ago
Dandenong, Australia Your Reformer Full time**Delivery Team Leader** Report: National Logistics Manager Your Reformer is an industry leading pilates reformer retailer, delivering high quality beds as well as innovative virtual solutions to both home and commercial clients across Australia. Your role as the Delivery Team Leader is to manage your delivery team members and ensure the professional...
-
IT Service Desk Team Leader
2 days ago
Dandenong, Australia Baby Bunting Full time**The opportunity** As Baby Bunting continues its journey to be customer first, we’re looking for a Service Desk Team Leader to join us at our Store Support Office in Dandenong South. Your new role at Service Desk Team Leader oversees daily IT Service Desk operations, ensuring high-quality technical support and customer satisfaction. This is a small...
-
Team Leader
3 days ago
Dandenong, Australia Calvary Full timeTeam leader - Casual - Dandenong Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Casual position for Calvary Scottvale. About the role The Team Leader is responsible for supporting the Care and Support team members to provide...
-
Team Leader
2 days ago
Dandenong, Australia Calvary Full timeTeam leader - Calvary Scottvale, Dandenong Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment **Part time position, working 2 shifts per week**: 14:15 to 21:45 Thursday and Friday About the role The Team Leader is responsible for...
-
Delivery Services Officer
7 days ago
Dandenong, Australia Lineage Logistics Full timeLineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner...
-
Delivery Services Officer
2 days ago
Dandenong, Australia Lineage Logistics Full timeLineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner...
-
Delivery Services Officer
2 weeks ago
Dandenong, Victoria, Australia Lineage AUS TRS Pty Ltd Full time $60,000 - $80,000 per yearLineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner...
-
Team Leader Bushland Management
1 week ago
Dandenong, Australia City of Greater Dandenong Full time**Work type** - Permanent Full Time **Location** - Dandenong **Department** - City Futures **Band 6 $97,411 - $106,180 per annum (plus super)** **Permanent Full Time** **About Us** Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities...
-
Business Service Delivery Officer
2 weeks ago
Dandenong, Australia Aussie Broadband Full time**Introduction**: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. **Our fantastic culture thrives on our...
-
Customer Service Team Leader
7 days ago
Dandenong, Australia Aussie Broadband Full timeLead and inspire as our next Customer Service Team Leader in Dandenong. - At Aussie Broadband we believe _ - difference _ - is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud _ - Equal...
