IT Service Desk Team Leader

5 days ago

Dandenong, Australia Baby Bunting Full time

**The opportunity**

As Baby Bunting continues its journey to be customer first, we’re looking for a Service Desk Team Leader to join us at our Store Support Office in Dandenong South.

Your new role at Service Desk Team Leader oversees daily IT Service Desk operations, ensuring high-quality technical support and customer satisfaction. This is a small team, so this role is hands-on and leads, mentors, and develops team members, manages escalations, and collaborates with technical teams to meet SLAs, while driving continuous improvements in service delivery efficiency and effectiveness.

**Some of your key accountabilities are**:

- Act as a hands-on member of the IT Service Desk, resolving service requests and incidents to meet Service Level Agreements (SLAs).
- Lead, mentor, and develop the IT Service Desk team, fostering a positive work environment that encourages skill enhancement and knowledge growth.
- Ensure high customer satisfaction through professional, efficient support, while managing rostering to cover AU and NZ locations during and after business hours
- Oversee key Service Desk processes, including Major Incident Management, Change Management, Onboarding/Offboarding, and Asset Management, ensuring compliance and efficiency.
- Own and manage the IT Service Desk software, maintain accurate documentation, monitor performance metrics, and drive process improvements that add value and enhance service delivery.

**About you**:

- This role could suit a seasoned Team leader ready for a move or a senior analyst with solid coaching experience looking to step up
- Whilst the technical strength is important, you’ll also have strong team leadership and mentoring skills with excellent service delivery and customer focus.
- Practical knowledge of ITIL-based processes, with experience in leading and implementing them.
- Ideally you will have some experience in a retail or distributed business (not essential)

**The benefits of joining us**:
**More than a place to work, Baby Bunting is a place to grow. Join our team and you'll be rewarded with benefits like these**:

- We're accelerating our growth, which will create exciting personal development and career progression opportunities.
- Team discounts
- We have a new Support Centre based in Dandenong South, featuring modern facilities including onsite parking, a Basketball court, BBQ area and outdoor Table Tennis.

**Looking for more?**

**Join our Talent Community to stay up to date with our upcoming job opportunities**

**Please note;**
- Due to the intimate and personal nature of our work, successful applicants will need to undergo a National Police Criminal History check.

  • Service Desk Analyst

    6 days ago

    Dandenong, Australia Baby Bunting Full time

    **Work options**: **Baby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey.**: **Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices...

  • Team Leader

    6 days ago

    Dandenong, Australia Calvary Full time

    Team leader - Casual - Dandenong Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Casual position for Calvary Scottvale. About the role The Team Leader is responsible for supporting the Care and Support team members to provide...

  • Customer Service Team Leader

    1 week ago

    Dandenong, Australia Aussie Broadband Full time

    Lead and inspire as our next Customer Service Team Leader in Dandenong. - At Aussie Broadband we believe _ - difference _ - is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud _ - Equal...

  • Team Leader

    5 days ago

    Dandenong, Australia Calvary Full time

    Team leader - Calvary Scottvale, Dandenong Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment **Part time position, working 2 shifts per week**: 14:15 to 21:45 Thursday and Friday About the role The Team Leader is responsible for...

  • Team Leader

    7 days ago

    Dandenong, Australia Monash Health Full time

    Job Requisition ID: 2987 - Legal Entity: Monash Health - Location: Dandenong, VIC, AU, 3175 - Employment Type: Full Time - Posting Date: 5 Jan 2025 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe,...

  • Team Leader

    7 days ago

    Dandenong, Australia Cornerstone HR Full time

    We are proud to partner with a business that successfully produces, supplies and distributes an outstanding quality food product seen in supermarkets and speciality stores. In direct response to this market, we are are excited to support a new product line that is unique to this site, and to Australia, and as a result the creation of the roles of...

  • Team Leader Warehouse

    2 weeks ago

    Dandenong, Australia Sika Full time

    Company Description Sika Australia is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an...

  • Warehouse Team Leader

    1 week ago

    Dandenong, Australia Labour Solutions Australia Full time

    Job description Our client located Dandenong is one of leaders in supplying construction products nation wide. The team are currently expending and seeking a warehouse team leader to join their team on a full time basis Key Features Permanent full time position Dandenong Location from $70,000 per annum Monday to Frdiay with potential Saturdays 6am till...

  • Service Delivery Team Leader

    1 week ago

    Dandenong, Australia Aussie Broadband Full time

    Play a key role in making sure that high standards are met for our residential customers! - At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an...

  • Warehouse Team Leader

    6 days ago

    Dandenong, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. **Job Description**: We currently have an opportunity for a confident and professional Warehouse Team...