Team Leader

Operational leadership opportunity
- Essential services: Attractive salary + company car included
- Managing in South-East Melbourne region. Perm full-time opportunity

**About CareChoice**

CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the Disability, Out of Home Care (OoHC) and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

**Our values**:
Our philosophy of service provision is based upon our values of:

- ** People, First**:

- **Brilliant Together**:

- **Bring Our Best. Always**:

- **Relentless Optimism**

**Benefits & culture**

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As a CareChoice employee, benefits you’ll be able to take advantage of include:

- Free ongoing training and development
- Career development opportunities
- A number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts.
- Discounts with major retailers including:

- Car and Health Insurance
- Fuel
- Groceries and food
- Gas, Electricity, Internet, and Mobile Phones
- Pet supplies
- Movie tickets
- Other major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.
- Monthly Recognition & Reward for Employee of the Month
- Service Recognition Program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

**How you’ll make an impact**

Are you a qualified disability support worker with current or previous experience dealing with complex clients? Are you looking to upskill and for your next career development opportunity?

We’re currently recruiting for a Team Leader to join our complex disability team located in South-East metro Melbourne. Reporting directly to our Complex Disability Manager, you’ll be responsible for supervising, managing and motivating team members throughout the complex programs on a daily basis, ensuring the team provides quality services and safeguards to our clients that promote opportunities for meaningful participation and active inclusion in society.

A day in the life as a Team Leader with CareChoice, may see you supporting your team with:

- Coaching, mentoring, guidance and support to identify risk increasing behaviours
- Coordination of supports to complex client programs
- Maintain and audit client records for compliance purposes
- Crisis management and incident report follow up
- Assess staff performance on an ongoing basis
- Participate in on-call and recall duties as rostered

**About you**

As a positive role model with a ‘can do attitude’, you’ll have a high degree of initiative and strong desire to achieve outstanding results.

It's not essential, but if you have a nursing/social work/psychology background it would be advantageous.

Ideally, you’ll have:

- Previous experience supporting clients with complex needs in the community
- Relevant qualifications in the disability and community services (Certificate IV in Disability or equivalent)
- A genuine desire to ensure that clients receive exceptional service
- Willingness to work as part of a team and cultivate a strength-based approach
- Knowledge of restrictive practices
- Knowledge and experience writing person-centred plans
- Excellent attention-to-detail and supervisory skills

**Mandatory Requirements**:

- You must currently hold First Aid and CPR qualification
- Valid and current Victorian Driver's Licence
- COVID-19 vaccination (doses 1, 2 and booster) or valid medical exemption recorded on the Australian Immunisation Registry (AIR)
- NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain)