Delivery Services Officer

2 weeks ago

Dandenong, Australia Lineage Logistics Full time

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Position Details
As we continue our transformation and growth journey in the region, we are now looking to appoint a**Delivery Services Officer**to join our team at our Lyndhurst facility in Dandenong South, Melbourne.

At Lineage, the Delivery Services Officer works efficiently and collaboratively with our customers and operations teams across Victoria, New South Wales and Queensland to manage and resolve customer queries, finding the best solutions for both our customers and the business.

It's a dynamic, fast-paced role requiring outstanding customer service, problem solving and influencing skills.

**Key responsibilities**include but are not limited to**:

- Partnering with the operations team to ensure all customer enquiries are dealt with and resolved in a timely manner
- Diagnosing inbound customer service enquiries and resolve where applicable
- Conducting enquiries with internal stakeholder prior to escalation any complex customer enquiries to Leader and operations
- Producing KPI reports and performing general administration tasks as required

**Your experience and skills should ideally include**:

- Experience in a similar role, preferably within a manufacturing, logistics or distribution environment
- A good of understanding of a fast-paced logistics/retail operation
- Extensive experience in providing high quality and professional service to both internal and external stakeholders, including managing competing customer and internal stakeholder requests
- Impressive credentials in developing strong relationships and rapport with customers and internal operations staff
- Outstanding verbal and written communication skills
- Time management and organisational skills
- IT skills (Microsoft Office, WMS, TMS)

**Why is this opportunity exciting?**
We're a values-based business which puts the safety and respect of our team first and believe the foundation for stability & growth starts with trust, support and collaboration.
As the global leader in temperature-controlled logistics, you will have the opportunity to build a long-term, stable career working with some of the most talented professionals in the industry.

We also partner with some of Australia's leading and most iconic brands and you will have the chance to develop deep and rewarding relationships with key stakeholders across these businesses.

Why Lineage?

Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

Organic

  • Delivery Services Officer

    2 weeks ago

    Dandenong, Australia Lineage Logistics Full time

    Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner...

  • Service Delivery Coordinator

    7 days ago

    Dandenong, Australia Personalised Support Services Full time

    **Service Delivery Coordinator - Disability Provider** **Company Overview**:Personalised Support Servicesis a leading disability service provider committed to enhancing the lives of individuals with disabilities. We are dedicated to delivering high-quality support and care services that empower individuals to lead fulfilling and independent lives. Join our...

  • Residential Service Delivery Officer

    4 days ago

    Dandenong, Australia Aussie Broadband Full time

    Known internally as Residential Service Delivery Officer, we have a great opportunity for you to join our team in a swiftly-moving, phone-based environment. Based in our Dandenong office. - At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole...

  • Business Service Delivery Officer

    2 weeks ago

    Dandenong, Australia Aussie Broadband Full time

    As one of our Business Service Delivery Officers, you’ll play a key role in supporting delivery of services to our business and enterprise customers. - At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better...

  • Business Service Delivery Officer

    6 days ago

    Dandenong, Australia Aussie Broadband Full time

    **Introduction**: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. **Our fantastic culture thrives on our...

  • Delivery Driver

    1 week ago

    Dandenong, Australia Farro Food Services Full time

    Hello from Farro Food Services! We strive to raise Melbournian awareness through what people eat. Do you consider yourself a safe and confident driver? We're seeking a new full time delivery driver. As the Farro Food Services delivery driver, you’ll be entrusted with an essential role in our Farro Family of supplying our renowned restaurants with our...

  • HR Officer

    7 days ago

    Dandenong, Australia Personalised Support Services Full time

    The Human Resources Officer plays a pivotal role in supporting the overall effectiveness and success of the Personalised Support Services operations across Melbourne. The primary purpose is to oversee recruitment processes for support workers, foster professional development initiatives as part of continuous improvement policies, maintain a positive team...

  • Customer Service Officer

    5 days ago

    Dandenong, Australia SMS Professional Full time

    Provide exceptional customer service to national customers - Work for a well known company - Work close to home in Melbourne's South East suburbs Our client, a national manufacturing company with high calibre, well recognised customers is looking for an experienced Customer Service Officer to join their team in the Dandenong area. The role incorporates...

  • Business Service Delivery Team Leader

    6 days ago

    Dandenong, Australia Aussie Broadband Full time

    **Introduction**: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. **Our fantastic culture thrives on our...

  • Library Services Officer

    2 weeks ago

    Dandenong, Australia City of Greater Dandenong Full time

    **Work type** - Permanent Part Time **Location** - Dandenong **Department** - Community Strengthening **$73,955 - $78,374 per annum, pro rata (plus super)** **4 x Permanent Part Time (21 hours per week) - (includes rostered evening shift) and monthly weekend shifts** **About Us** Located 35km to the southeast of Melbourne, Greater Dandenong City...