Journey Expert, Home Loans

**Req ID**: 76356
**Department**: Initiatives and Delivery Cluster
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Journey Expert in our Home Loans Portfolio, you’ll play a key role in helping customers to buy and own a home, by providing easy to use products and services. We’re passionate about meeting the needs of our customers today, while innovating to delight them tomorrow In this role, your main priority is to ensure that the Home Loans business area is effectively managed. This may require taking ownership of specific governance functions, working on an initiative, or collaborating with a team of professionals who share similar skills to manage and coordinate essential activities that help us strike a healthy balance between delivering high quality customer outcomes with operating as a well-managed business.
Our Journey Expert roles offer you not only the flexibility and variety within the realm of Project Delivery, but also the opportunity to take on additional responsibilities outside of this domain. You may be asked to contribute your skills to other teams that support different aspects of the Home Loans business, providing you with a chance to develop a broader understanding of the industry and develop new skills. Rest assured that ongoing guidance and support will be provided as you take on these additional responsibilities.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: 12 months secondment/fixed term
**Role Location**: 833 Collins Street, Docklands VIC
What will your day look like?
The successful applicant will be open to contributing to and supporting any of the below activities:
Identify/support identification of the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan
Gather and translate business needs into consumable requirements. This includes leading/supporting elicitation workshops, analysis, specification and validation of requirements, as well as by understanding feasibility and potential impacts
Identify and analyse impacted business processes, including understanding of as-is and to-be process Create new and update existing process maps where necessary using Signavio and obtain appropriate process owner approvals
Undertake analysis in collaboration with stakeholders to fully comprehend problem statement/s, to deliver and playback future state options where MVP / iterations have been defined
Source and utilise data to (in)validate assumptions throughout and after delivery. Seek guidance and support from Data Analysts, where required
Engage with stakeholders throughout the delivery lifecycle, sharing updates, seeking feedback and responding to feedback
Ensure potential and active risks and issues are captured, assessed, managed and mitigated in a timely manner
Work with squads and stakeholders to translate high level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA) and change interventions, then prepare and execute on those plans
Plan, facilitate and manage/support testing activity for your deliverables, such UAT, BVT, DRH
Create and maintain supporting materials; including but not exclusive to the collateral required throughout delivery e.g. Knowledge Management Guides, Process Maps, Business Impact Assessment (BIA), Operational Risk Assessment (ORA), Product Variation Document
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
A minimum of 3 years’ experience demonstrating proven business analysis skills and/or other related project delivery experience, including analysis and elicitation techniques and the ability to define requirements in complex and challenging business environment
Exposure to home lending, credit policies or related financial services domains and system
Detailed knowledge and experience of process mapping/analysis tools and techniques
Proactively identifying and assessing risks and complying with risk management processes and policies
Experience in translating requirements into user stories and acceptance criteria
Excellent interpersonal, active listening and influencing skills - you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers
An eye for detail - as a member of a team responsible for analysis and writing requirements, your willingness to iteratively improve precision and clarity is paramount
Familiarity with agile delivery, business/technical requirements and assessing changes to systems or process functions
A strong execution mindset and ability to deliver quality