Journey Expert

**Req ID**: 59693
**Department**: AR Everyday Banking Credit Cards & Personal Lendin
**Division**: Australia Retail
**Location**: Melbourne
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

Everyday banking meets the daily banking needs for millions of Australians, helping them to pay, save, borrow, and protect what matters to them. As a Journey Expert, in our Change and Delivery Chapter, you will be responsible for contributing to the development and execution of the Tribe’s initiatives.

This will include developing requirements, processes, business execution plans and managing the customer experience.

This role will work closely with other squad members from the Tribe as well as our Assurance, Legal and Technology partners to deliver changes and initiatives across Deposit and Unsecured Lending products.

If you have existing experience and expertise in Business Analysis, Change Management & Implementation, this role may be a great fit for you

Who are you?

A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
The customer’s biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other’s growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community

**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: Permanent, Full time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Demonstrable experience or expertise in one or more of the following disciplines: Project Management, Business Analysis, Change Management and Implementation
Strong stakeholder management skills and ability to effectively influence outcomes in an autonomous way
Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.
A good understanding the Financial Services industry (including the relevant regulators and governing frameworks). Ideally you would also have some exposure to Everyday Banking Retail Products (Deposits, Payments, Credit Cards and Personal Loans)
An intense passion and curiosity for customers, their needs and wants and putting them at the center of everything you do
A desire to optimize customer journeys and experiences
Strong background in Risk, Governance and Technology
Vision +, CAP, CTM experience preferred, but not required

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements. [AU Based Insto roles Only. Remove if not applicable to your role] That’s just one the reasons’ we were named the top Australian company to work in Forbes’ World’s Best Employers list for 2022.