Customer Success Manager
20 hours ago
Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume.
We are a fast growing technology startup in B2B SaaS, and have raised $12m in funding.
**What will you do?**
- Identify up-sell and cross sell opportunities and deliver against set renewal & expansion targets (APAC)
- Manage a Book of Business end to end, from onboarding, engagement (3/6/9 month check ins), Success Reviews, WIPs and Renewals
- Range of customers - segment engagement based on high touch/low touch/strategic
- Preemptively identify customers that are at risk of churn and work on churn save
- Assist customers launch marketing campaigns and ensuring they are using best practices
- Ensure our customers are getting value from our platform and have a clear understanding of their pain points and KPI’s they are trying to achieve with Audience Republic.
**You are someone who**
- Has at least 2 years experience in Customer Success for a SaaS company
- Has experience working in a startup environment
- Self Starter, Startup experience with a solution mindset. Each CSM runs their Book of Business as they would their own company.
- Experience in the music or events industry - would be nice to have but not a must
- Is based in Sydney, and willing to work from our office in Redfern
**Why you will love it here**
- You will be part of building something BIG
- You’ll work with GREAT people who genuinely CARE about their work, want to be here, and are smart, motivated, driven and energized.
- What you work on every day makes a BIG IMPACT on the business and your role will be critical in the success of the company.
- Have the ability to contribute product ideas regardless of what team you are in.
- Big opportunity accelerate your career growth faster than almost anywhere else (if you want it and are willing to put in the work)
- Want to work in a high autonomy environment, and recognise that this also requires accountability and transparency on both sides.
**How do we work?**
- **#Customer Obsessed** - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
- **#Raise The Bar** - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
- **#Massive Impact** - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
- **#Hungry & Humble** - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.
-
Customer Success Manager
2 weeks ago
Surry Hills, Australia Ordermentum Full timeDo you want to join a team striving to transform how an industry trades through technology? Do you want to be part of a fun, diverse team of over 100 who are rapidly growing in a ‘scale up’ environment. At Ordermentum we are on a mission to become the single platform of choice for all food and beverage companies to manage orders, facilitate payment and...
-
Customer Success Manager
3 days ago
Surry Hills, Australia Audience Republic Full timeAudience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume. We’re a fast-growing B2B SaaS startup, having raised $12M in funding, and we’re...
-
Customer Success Manager
1 week ago
Surry Hills, Australia Appetise Full timeAt **Appetise**, we’re on a mission to revolutionise the way food companies understand their shoppers. Imagine being the first company in the world to track not just _what_ people buy but _why_ and _when_ they choose certain products. That’s what we do. We’re pioneering a brand-new approach called **Share of Occasion**, giving food brands real-time...
-
Customer Service Manager
21 hours ago
Surry Hills, Australia Safewill Full time**Our Story**: At Safewill, we’re reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all. Since our launch, we’ve grown rapidly to become one of the country’s fastest-growing tech companies. Backed by leading investors like Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we’re...
-
Client Success Manager
3 days ago
Surry Hills, Australia News Corp Australia Full timeThis client-facing role involves working closely with multiple internal stakeholder groups including Sales, Delivery, Product and Content teams to ensure the successful deployment, management and retention of digital marketing campaigns for Performance Solutions clients nationally. **What’s the role?** - Lead the implementation of digital marketing...
-
Sales & Success Specialists
19 hours ago
Surry Hills, Australia Canva Full time**Canva’s Commitment and Mission** At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you...
-
Customer Service Manager
20 hours ago
Surry Hills, Australia Teamm8 Pty Ltd Full timeWe require a Customer Service Manager to implement customer care strategies and oversee all related enquiries ,currently managing 2-3 staff, potentially more as we continue to grow. The role will report directly to the CEO and Logistics Manager and will work closely with the Marketing Specialist. The role is permanent full-time, 38 hours per...
-
Centre Manager
1 week ago
Gregory Hills, Australia Success Tutoring Full time**ABOUT THE BUSINESS** **ROLE** The campus manager’s role is to lead, organise, plan and control the day-to-day operations of the Success Tutoring campus. It is to provide a welcoming environment for tutors, students and parents. It is to ensure that all customers are satisfied with the service. - Operate, manage and monitor the day-to-day activities of...
-
Customer Service Manager
7 days ago
Surry Hills, Australia Coles Supermarkets Full timeFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the role**: Get...
-
General Manager
1 week ago
Surry Hills, Australia Endeavour Group Full timeCompany Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...