Marketing & Operations Manager

4 days ago

Redfern, Australia Nawabi Restaurant Full time

**Location**: 353 Cleveland Street, Redfern, Sydney 2016

**Job Type**: Full-time, Evening Shifts
**Salary**: Competitive, based on experience
**Start Date**: 01 September 2025

**About Nawabi**:
Nawabi is a premium Indian Pakistani restaurant in the heart of Surry Hills, blending rich Mughal-inspired flavours with a modern high-end dining experience. Our vision is to become one of Sydney’s most talked-about restaurants — where guests not only dine but immerse themselves in culture, taste, and story.

**Job Purpose**:
This is a dual-role position focused on driving marketing performance and managing day-to-day restaurant operations. You will work directly with the founder to grow Nawabi into a household name, ensure smooth front-of-house function, and lead campaigns to boost bookings, group reservations, and brand awareness.

**Key Responsibilities**:
**Marketing -**
- Plan and execute digital marketing campaigns (Instagram, Meta Ads, SMS, EDMs)
- Manage content creation: reels, stories, behind-the-scenes, influencer collaborations
- Monitor engagement, track metrics, and optimise for virality and reach
- Respond to DMs, comments, and online reviews promptly and professionally
- Liaise with photographers, videographers, and graphic designers

**Operations & Management -**
- Oversee day-to-day restaurant operations in coordination with the chef and front-of-house staff
- Manage bookings (walk-ins, online reservations, group/corporate events)
- Ensure excellent guest experience and handle customer feedback
- Train and supervise FOH staff on service standards and systems
- Support in rostering, inventory tracking, and vendor communication

**Requirements**:

- Experience in hospitality, marketing, or restaurant management (minimum 2 years)
- Passion for hospitality, food, and customer service is a MUST
- Excellent communication, problem-solving, and organisational skills
- Creative mindset with attention to detail
- Strong understanding of Instagram, Reels, and viral content trends
- Experience using tools like Canva, Meta Ads Manager, Mailchimp (preferred)

**What We Offer**:

- Work with a brand that is bold, modern, and culturally rich
- Opportunity to grow into a senior leadership or marketing director role
- Free meals and staff discounts
- Dynamic, collaborative environment

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Free food
- Visa sponsorship

Schedule:

- Evening shift
- Fixed shift
- Weekend availability

Supplementary Pay:

- Performance bonus

**Experience**:

- Restaurant management: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 01/09/2025

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