Train Services Specialist

**Train Service Specialist**
- ** Critical Planning role**:

- ** Permanent Opportunity - North Sydney**:

- **Dayshift rotating roster with 1 in 4 weekends**

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place **safety above all else**.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

**About the role**

Reporting to the Superintendent for Service Planning Intermodal, the Train Service Specialist is a key operational planning role that plans assets across the time horizon of 1 to 4 weeks. The role is to plan efficient, effective, and safe freight solutions for major commercial customers; creating solutions which result in improved business performance.

Based in our central planning team in North Sydney, the role requires shift coverage between the hours of 7am-3pm with the requirement to work 1 weekend every month with the following Mon to Tues off. You may be required to work on public holidays.

Key responsibilities include:

- Development of train service plans, scheduling of critical assets, including access confirmation, integrating maintenance activities, and improving plan viability
- Development of variation and changes required or solutions necessary to enable recovery to plan
- Responsible for service plan management which identifies conflicts, constraints, efficiency, and effective opportunities
- Contribution to the deployment of new and existing services with the operations group to improve both business and customer performance

**About you**

To be successful in this role, you’ll be expected to demonstrate strong analytical ability and a commitment to problem-solving, coupled with an innovative and creative thinking style.

High-level communication ability is essential, with verbal, written and interpersonal skills integral to success in this role. There is a high volume of phone related tasks, so it is essential you have demonstrated relationship management strengths with the ability to develop rapport with stakeholders via the phone. You will need to be a team player with clear evidence of your ability to build successful stakeholder relationships.

In addition:

- Experience in rail, transport or heavy industry preferred
- Ability to triage a wide range of competing priorities to achieve an optimal outcome is essential
- Specialist or technical knowledge of transport, logistics planning and operations will be highly regarded
- Demonstrated ability to work within a dynamic and multi-faceted business operation would be advantageous
- Very strong attention to detail is essential
- Tertiary qualification in a relevant discipline or the work experience equivalent will be highly regarded

**The benefits**

At Pacific National we value diversity, inclusion and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

- Industry leading programs focussed on your growth and career development
- Paid parental leave up to 12 weeks for primary carers at full pay after 12 months service
- Opportunity to purchase additional annual leave
- A focus on your mental health and wellbeing through our PeerConnect program
- Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
- Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing
- Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner
- Novated leasing and discounts on selected health insurance funds, travel, retail brands, vehicles and more.

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page