Assistant Training Specialist

**Assistant Training Specialist**SNSW Grade**5/6**5** x**O**ngoing** Full time** and**2** x**T**emp**orary** full time**Location: Haymarket**, Parkes, Newcastle,**Parramatta** and**Gosford**.**

**Please note, an essential requirement of the role is willingness to travel as**required** (including regional travel).**

**About the team**:

- The Service NSW Training Team is dedicated to empowering employees with the skills and knowledge needed to excel in their roles and deliver exceptional service to customers. Our team designs, develops, and delivers tailored training programs that support a variety of roles, ensuring our employees are confident and capable. By joining our award-winning culture team, you’ll be part of a passionate group, committed to fostering growth, innovation, and excellence across the organisation.

**Abo**ut** th**e role**:

- As the Assistant Training Specialist, you will oversee the facilitation and delivery of effective **technical** training programs whilst supporting the development of a range of learning and development activities to build people and leader capability, aligned to project outcomes, business unit objectives and organisation wide strategies.

**Responsibilities**:
The primary focus of this role is to facilitate technical training. In addition, responsibilities include:
- Build positive relationships with team members and customers to support the design of effective training solutions using adult learning principles.- Help create, deliver, and review training materials, guides, and resources while managing logistics to ensure smooth operations and service improvements.- Stay informed about government processes and current adult learning methods to provide quality training services.- Collect and evaluate training feedback to improve course content and learning outcomes.- Use various learning methods, including digital tools, face-to-face sessions, on-the-job training, and coaching, to enhance skill development.- Maintain accurate records of training activities and prepare reports to guide decisions and support learning initiatives.- Deliver pre-designed training sessions to build workplace skills and align with organisational goals.

Please refer to the key accountabilities, located on the role description to find out more.

**About you**:
To be successful in this role, you will have:
- Strong ability to meet competing deadlines and manage your time effectively- Confidence in facilitating conversations, developing, and maintaining relationships with our partners across the organisation- Strong written and verbal communication skills and superior attention to detail- Demonstrated ability to solve problems with creative and innovative solutions- Experience in providing inclusive training in line with adult learning principles

As the Training team is accountable for delivering technical onboarding training, the below skills are **highly desired**:
Proficient in NSW Registration and Licensing processes, including the use of the **DRIVES system**.- Experienced with Maritime processes, including** GLS and Siebel systems.**- Skilled in Revenue NSW processes, working with systems such as **IMPS, FES,**RevAssist**, and**Debtrack**.**- Knowledgeable in E-Toll processes, including the** AIMS and** all related** systems**.- Familiar with iCare processes, relevant legislation, and associated systems.- Experienced with Fair Trading and Better Regulation Division systems and legislation, including** GLS, Siebel, CAS, AMANDA, Retriever, TRIM, and Salesforce platforms.**- Skilled in Births, Deaths, and Marriages policies and systems, including**GLS**,Unify** and** Lifelink**.**- Experienced with Transport for NSW processes (Opal, TrainLink, InfoLines), using systems such as **Amadeus**,**PEGA** and Salesforce platforms**.**- Proficient in NSW National Parks and Wildlife Service processes, utilising systems such as **Rez**,**RezExpert**a**nd Salesforce**platforms.**

**Essential requirement of role**:
- Current NSW driver's licence and ability and willingness to travel as required (including regional travel)

Salary Service NSW Grade 5/6, with the base salary for this role starting at $88123 base plus superannuation

**Closing Date: Thursday 6th February 2025 at 9:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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