Support Manager, Disability Services

**Position**:Support Manager, Disability Services

**Type**: Permanent Full-Time

**Location**: Mascot & Kensington NSW, and surrounding suburbs.

**About Us**

Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our customers living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.

**Our Mission & Values**

At Golden Heart Services, we believe in creating a community where everyone shines bright—spreading kindness, empowering individuals, and making a meaningful difference, one golden-hearted moment at a time.

**Key Responsibilities**
- Provide leadership and supervision to support staff, including hiring, training, rostering, and performance management.
- Assess client needs and assist them to plan for and access education and training programmes and any additional health and welfare options.
- Support the development and implementation of individualised support plans for clients, focusing on promoting independence, community inclusion, and quality of life.
- Coordinate and oversee the delivery of support services, including personal care, meal preparation, medication management, and household tasks.
- Ensure compliance with all relevant legislation, regulations, and standards, including the National Disability Insurance Scheme (NDIS) Practice Standards.
- Foster a positive and inclusive environment within the house, promoting the rights, dignity, and autonomy of our clients.
- Act as a liaison between clients, their families, support coordinators, and external service providers, ensuring effective communication and collaboration.
- Actively adapts, accepts and is willing to change within the context of the job role and wider organisation or community changes.
- Implement and monitor health and safety procedures, including emergency response protocols and infection control measures.
- Maintain accurate documentation and records related to client care, employee performance, and household operations.
- Participate in ongoing professional development and training to enhance knowledge andskills in disability support practices.
- Monitor and manage budget and KPI’s to support long term financial viability, organisational goals and quality standards
- On-call duties.
- Fill in for support work shifts as needed, including providing direct care and support to clients, ensuring continuity of care and service delivery in the absence of assigned support staff.

**Experience**
- Previous experience in a similar role within the disability sector, preferably in Supported Independent Living (SIL) and Community settings.

**Skills & Competencies**
- **Leadership**: Strong ability to motivate and support staff in delivering exceptional client care.
- **Client-Centered Approach**: Skilled in understanding and addressing the unique needs of clients with disabilities.
- **Communication**: Effective verbal and written skills for engaging with clients, families, and teams.
- **Problem-Solving**: Ability to resolve issues with a client-focused approach.
- **Regulatory Knowledge**: Familiarity with disability service legislation, including NDIS and SCHADS award.
- **Technology**: Proficient in Microsoft Office, client management systems, and data entry.

**Desirable**
- Certificate IV in Disability
- Diploma in Community Services
- Leadership & Management Certification

Applications close at midnight on **19 June 2025 AEST.**

Only applicants with the right to work in Australia will be considered.

No agencies, please.

Pay: $43.08 - $49.28 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- Shift work

Work Location: In person

Application Deadline: 19/06/2025