Program Delivery Officer

APS Level 4
- Sydney, NSW; Newcastle, NSW
- $82,039 - $87,737

**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’- where our people reflect our purpose.

**The Role**
Key functions of this role include program management, stakeholder engagement, and local intelligence gathering. The role may also be involved in activities such as intergovernmental projects that assist clients to find secure employment, gain new skills, and transition successfully into the jobs of the future.

Our providers deliver a suite of programs to help parents, young people, Indigenous Australians, and people from Culturally and Linguistically Diverse (CALD) backgrounds to overcome barriers to gain employment.

To be successful in this role, you will perform a range of operational and administrative functions to support the team. These include monitoring and analysing performance of the contracted Providers, contributing to team projects, supporting the engagement of key stakeholders, identifying innovative solutions to create efficiencies in processes that assist people gain and retain employment.

**Duties and Responsibilities**
Responsibilities of the APS4 Level may include:

- Provide general admin support, including transactions, research, data analysis, reporting, and record keeping.
- Support service delivery by monitoring contract and guideline compliance.
- Analyse provider performance, draw evidence-based conclusions, and make recommendations to support quality services.
- Tailor written and verbal communication to suit different audiences.
- Assist with stakeholder engagement, including regional projects.
- Capture local insights to better understand the employment and skills landscape.
- Manage moderately complex issues in service delivery and provider operations.
- Contribute to branch activities and help foster a positive team culture.
- Some domestic travel, which may include overnight trips.

**Qualifications and Education**
- Year 12 or equivalent certification desired but not essential.
- Proficiency in Microsoft programs
- A driver’s licence is essential.

**How to Apply**
In 500 words or less, can you describe an example where you have:

- effectively contributed to team tasks to ensure deadlines are met, what was your role and contribution, and
- used data analysis and reporting to support a recommendation to your supervisor, what was the recommendation and what type of data did you use.

Try not to duplicate information that can already be found in your resume but do highlight any specific examples or achievements that will demonstrate your ability to perform the role.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.