Service Delivery/program Officers and Policy

3 days ago

Sydney, Australia Department of Employment and Workplace Relations Full time

APS Level 5
- Canberra, ACT | Melbourne, VIC | Adelaide, SA | Brisbane, QLD | Sydney, NSW
- $83,908 - $89,706

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
The Migrant Skills Assessment Branch has responsibility for an in-house assessing authority, Trades Recognition Australia (TRA), and the Assessing Authority Policy and Assurance team (AAPA), which oversees the skills assessing authority sector, strategic policy, quality assurance, and research.

Program Officers/Service Delivery Officers:
Program Officers and Service Delivery Officers are responsible for managing caseloads, undertaking assessments, and verifying documentation provided by applicants. These roles are available across several of our programs.

Policy Officers:
**Duties and Responsibilities**
Responsibilities of the APS Level 5 Program Officers and Service Delivery Officers include:

- planning and organising work to meet deadlines, manage competing priorities and delivering work to a high standard.
- developing and maintaining effective internal working relationships (within and across teams) and external relationships to assist clients to achieve the correct outcome.
- contributing to the wider management of the skills assessment programs including managing risk, identifying trends and improving outcomes.

As an APS Level 5 Policy Officer you will be required to:

- undertake analysis and prepare research, data and policy advice in relation to skills assessments and skilled migration
- use evidence from research, data analysis and evaluation activities to inform policy, project delivery and sector regulation around skills assessments, including making recommendations about potential improvements within the context of the Government’s broader agenda for skilled migration,
- help deliver strategic projects commissioned to guide the delivery of best practice skills assessments to effectively support skilled migration.

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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