Customer Service All Rounder

2 days ago


Tullamarine, Australia Jucy Pty Ltd Full time

**Customer Service Representative**

Jucy Rentals Ltd

Tullamarine, Melbourne VIC

Customer Service - Customer Facing (Call Centre & Customer Service)

JUCY Rentals has an exciting new opportunity at our Melbourne Airport Branch We are looking for a Customer Service Representative All Rounder to deliver outstanding customer focused results on a daily basis and help our customers live out their traveling dreams

**What you'll be doing?**

Meeting and greeting customers from all over the world
Working within a team to assist the Branch Manager/Team Leader in providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across branch operations.
Dispatching and returning rental cars, campervans and motorhomes - including providing demonstrations to our customers on the operational features of our campervans and motorhomes.
Conducting pre-hire vehicle basic safety inspections and quality checks to ensure vehicles are presented to a high standard and in a roadworthy condition (training provided)
Driving sales - rentals, excess reduction, and ancillary sales.
Vehicle Detailing - Interior and exterior car, campervan and motorhome detailing (training provided)
Campervan linen laundry - pitching in with the team to process laundry on site
Working within a team to ensure the branch is always clean and tidy.
Liaising effectively with external service providers

**We are looking for someone who has**:
Experience in delivering exceptional face to face customer service
A desire for a hands-on role in the Tourism or Rental Vehicle Industry
Rental car and campervan experience preferred (but not essential)
Proven sales experience is desirable
Ability to multitask in a fast-paced dynamic workplace and remain calm under pressure
Impeccable attention to detail
Proven conflict resolution skills and negotiation skills
Great computer skills to operate our Rental Reservation System and Office Products.
Ability to establish and maintain supplier & service centre relationships
Experience with minor domestic car/campervan/motorhome repairs
Vehicle detailing experience is desirable
A full driver’s licence
Availability to work weekends and public holidays

**At JUCY we offer**:
Opportunity to take your career further in the Tourism industry
Amazing company culture, working in a fun team environment with people from all over the world
Great JUCY perks, such as 5 days free campervan/car hire in Australia and New Zealand, and discounts at some of Australasia’s top Tourism and Hospitality attractions and destinations.
Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day.

Employer questions
How many years' experience do you have in the hospitality & tourism industry?
Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
Do you have experience in a sales role?
How much notice are you required to give your current employer?
Which of the following statements best describes your Covid-19 vaccination status?
Do you have a current Australian driver's licence?
What's your expected hourly rate?

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Tullamarine, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person


  • Barista/all Rounder

    1 week ago


    Tullamarine, Australia Airport Retail Enterprises Full time

    **ABOUT US** Founded in 1971, Airport Retail Enterprises (ARE) is an Australian owned, food & beverage company that specialises in creating amazing customer dining experiences within airports. With over 50 years of expertise, we're passionate about providing people with what they want, when they want, across a range of exclusive services and venues. Our...


  • Tullamarine, Victoria, Australia Sepia International Full time $45,000 - $65,000 per year

    Sepia International is a premium exporter specialising in the FMCG – Food service industry, in particular to the luxury resort industry of The Maldives and Seychelles. At Sepia International, our team is the key to our success.We are currently seeking an Office Administrative All Rounder to join our team in Tullamarine. This is a full-time position of 35...

  • IT Customer Service

    2 weeks ago


    Tullamarine, Australia Toll Global Express Full time

    Company Description Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions. From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end...

  • Customer Service

    6 days ago


    Tullamarine, Australia O'Brien Glass Industries Limited Full time

    **We are currently looking for Customer Service Consultants for our Glazing Division.** **The local branch is situated in Tullamarine however you are able to work hybrid once fully trained.** We are looking for superstars who have strong customer service and the ability to provide quotes and bookings to customers. **About the role**: - Be responsible for...

  • Customer Service

    7 hours ago


    Tullamarine, Australia Tasty Fresh Food Co Full time

    **A FULL, CURRENT VIC drivers' licence required - sorry, NO P Plates** **What are you looking for?** - A role you can take **ownership**of - this will be your ‘project’ to nurture and grow! - 5 days per week, **Monday to Friday** (business days) - no nights or weekends, start early and finish early, in time to pick up the kids or head to the gym! - You...


  • Tullamarine, Australia Laminex AU Full time

    **Our Australian Made Story** You know you’ve found the right place when you feel like you belong. Where you mix with people with shared values and drive. Whose energy sparks your own, and where you feel like you’re part of something great. That’s what you’ll find at Laminex. We’ve been Australia’s leading manufacturer of decorative surfaces for...


  • Tullamarine, Australia Airport Retail Enterprises Full time

    BAR PULPO by MOVIDA at MELBOURNE AIRPORT is seeking interest for the roles of FLOOR, BAR STAFF, BARISTAS & SUPERVISORS. We require passionate 'hospitality guns’ ready for their next career challenge, who are reliable, fun and ready take on this unique opportunity. This is a unique and rare opportunity to work within a MoVida branded venue. The first...


  • Tullamarine, Australia Andrew's Airport Parking Full time

    Customer Service Supervisor - Full-time Andrew's Airport Parking Group is considered as Australia's largest off airport parking group with five independently operating branches located in Melbourne, Brisbane and Adelaide. An opportunity now exist for Customer Service Supervisor to join our team. Working in a fun, fast past environment. this will be a hands...


  • Tullamarine, Australia Easy Airport Parking Full time

    Do you enjoy a fast-paced environment? Are you a customer service superstar? We are an airport parking provider, located in Tullamarine seeking an experienced customer service officer who can work autonomously and part of a team. Duties will include but are not limited to: This position requires someone who is fluent in English, able to drive a manual...


  • Tullamarine, Australia Wymap Group Full time

    Wymap People have an exciting opportunity for experienced Cargo Flight Clerks to join their team, working for one of Australia’s largest ground handling companies. Main Accountabilities include but will not be restricted or limited to: - Process documentation at freight acceptance and delivery. - Complete AVI check sheets and process. - Handling of...