Customer Service Representative

6 hours ago

Tullamarine, Australia Laminex AU Full time

**Our Australian Made Story** You know you’ve found the right place when you feel like you belong. Where you mix with people with shared values and drive. Whose energy sparks your own, and where you feel like you’re part of something great. That’s what you’ll find at Laminex. We’ve been Australia’s leading manufacturer of decorative surfaces for over 85 years. From humble beginnings in a tin shed in Melbourne, we now service all of Australia with manufacturing, distribution and sales hubs around the country - and we’re continuing to grow. But who are we? We’re a team of high performers. We believe in camaraderie and creativity. In continuous learning, and embracing change. In balancing work with wellbeing. And achieving personal goals just as much as professional goals. You may not find ping pong tables or poker herebut we know you’ll find somewhere you belong. Ready to take the next step in your career?read on. You could find your future at Laminex. **Where your story begins** We are looking for Customer Service Super Stars to join the team. This is a great opportunity to join a supportive and thriving team in a high engaged culture. Reporting to our Customer Service Team Leader, you will be the first "port of call" for inbound customer queries related to brands and products, orders and deliveries coupled with more bespoke requests. With over 60,000 SKUs in our product range, and a customer base in the thousands, this is a crucial role delivering winning outcomes for the most important stakeholders we have - Our customers The key expectations of this role will be: - Having an agile and dynamic approach to customer service where you can successfully balance high call volumes and systems processes - Effective data entry and systems management to ensure queries, orders and credits are logged accurately and efficiently. - Providing key information and insights to our sales, manufacturing and distribution teams. - Dealing with ad-hoc and unexpected requests in a positive and professional manner Some of the key benefits of working in this role include: - Monday to Friday (NO WEEKENDS) - National Public Holidays off - Rotating Roster between 7.30-7.30 (and 7.30-6.30 nonday light savings) - Closed over Christmas/New Year period - guaranteed time off - In the Top 10 of the best places to work within Manufacturing **The role you will play** You will be a customer service professional who has proven success in a fast paced and dynamic call centre environment previously. Like our products, we are looking for you to stand out from the crowd and adapt to changing environments. - Have the ability to pick up software systems and business processes, for example CRM or supply chain systems. - Demonstrated exposure to fast-paced, high-volume call centre customer service environment. **Are you ready to take the next step? We would love to hear from you.

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