Service Designer

2 weeks ago

Sydney, Australia Lookahead Search Full time

Daily rate from $125 - $150 per hour
- 12 month contract with possible 1 x 12 month extension
- Offices in Canberra, Sydney and Melbourne with option of remote

**The role**
This Federal Government Department is seeking multiple Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital solutions.

The Services Designers will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple, multi-year projects that cut across different program areas. Work includes transformation of the government’s Skills and Training programs, Higher Education, Research and International programs.

**About you**
- Have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities and a range of industry artefacts including service blueprints.
- Have strong interpersonal skills with the ability to exercise initiative and sound judgement.
- Work within set timeframes, and have demonstrated success in tailoring design activities to practical timeboxes.
- Successfully, within an interdisciplinary design team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design.
- Use design research techniques and service design methodologies to mould the experience, services, systems and brands that the end-users live through products alongside clients and project stakeholders.
- Be able to handle projects at every stage of the lifecycle from the initial assessment and research phase to the final delivery.

**Essential**
You must be able to obtain baseline clearance.

**The offer**
- Totally work from home or in lovely offices
- Daily rate from $125 - $150 per hour
- Initial contract followed by 1 x 12 month extension

I'm a technical recruiter who's worked with technical and design teams and enjoy being part of the tech community. If this role isn't quite right, but you are a passionate designer, reach out anyway. I’d love to hear from you

Sarah Jacob

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