Service Designers

1 day ago

Sydney, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

$450 - $663 per day

**Job Type**

Contract

**Ref**

JO-
2205-557503

**Contact**

Samuel Beckett

**Posted**

about 10 hours ago

**Opportunity**
Our Federal Client is seeking a number of talented Service Designers for contracts with long term potential to join Agile squad(s) tasked with improving operational efficiency's and business process streamlining and improving capability of front line staff to improve Customer Experience.

The team works to improve processes through service design, re-engineering and continuous improvement approaches, utilising service design approaches in the design and delivery of change.

Multiple long term (12 month) contracts to be based in either Melbourne, Geelong, or Sydney with flexible working from home arrangements (3 days in office preferred).

**Key Responsibilities**
- Collaboratively work on the execution of a road map of design-led initiatives that will enable the service outcomes of the program, including the research, analysis and identification of service challenges and opportunities, envisioning new service concepts and planning a program of work
- Envision and communicate service concepts that illustrate all components and touch points of a new or enhanced service, leveraging contemporary design methods such as Human-Centred Design
- Quantitative and qualitative User Research to develop current and future-state service enhancements
- Journey mapping, business process mapping, design briefs, acceptance criteria, personas

**Key Requirements**
- Human-Centred Design, User Research. User Experience background.
- Personas and journey mapping
- Highly developed ability to synthesise complex information and make decisions
- Strong collaboration and ability to work in cross-functional Agile teams.
- State or Federal Government experience highly regarded, or complex large corporate
- Passion for the community and giving back - any experience within health, aged care, or disability services highly regarded
- Agile ways of working

**Salary and Benefits**
- Sydney, Melbourne (Richmond) or Geelong location
- Long-term, rolling engagement
- Flexible work arrangements and policies post lock-down
- Complex, multi-channel environment with agile delivery structure
- Please note: Australian Citizenship is mandatory for this federal government agency._

**APPLY

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