Service Designer

**Be part of a growing health tech company that does meaningful work.**:
We're looking for a customer-centric **Service Designer** to join us at T-shirt Ventures as we continue to build health tech solutions using smarts and heart to help people create and live the life they want.

**The role**:
As a **Service Designer**, you'll be working in a tight-knit, growing startup team alongside Product Designers, Product managers, Sales and Ops to help improve service based experiences that will help people living with disability and long-term health needs overcome their challenges, achieve their goals, and improve the quality of their everyday lives
We play in tech, but we're a human company. Everything you'll do is about solving critical problems for people: people with disability who need services, people who deliver those services, and their families.

**In this role you will**:

- Proactively identify problems before supporting the team to come up with appropriate solutions.
- Support the delivery of end-to-end service design initiatives in order to optimise customer experience across all of T-shirt's consumer facing products and services
- Use human-centred design methods as well as behavioural and empathy driven research to deliver solutions to our customers
- Work collaboratively with fellow team members in the Design, Product and Customer Team to delight our customers
- Leverages qualitative and quantitative insights along with a good sense of judgement to deliver value to customers
- Identify insights from customer research and market analysis, and be able to document and communicate these amongst the team
- Bring your research to life through personas, customer journeys, service blueprints and stories or scenarios.
- Synthesise and present your findings and recommendations to key business stakeholders
- Work closely with and learn from a super passionate and talented Head of Design, Product and Customer
- Play a key role in building out and enhancing our processes / best practices
- Enjoys working on early stage products and thrives on rapidly ideating, iterating and experimenting
- Contribute to our collaborative environment through facilitating workshops involving peers and stakeholders
- Learn and grow professionally as we continue to scale the Design, Product and Customer Team

**About you**:

- You've got a big heart and you're passionate about making a difference
- 4+ years of experience as a Service Designer
- You're passionate about the end user and are obsessively customer centric, having a strong appreciation and eye for design
- You're a team player, who loves sharing and communicating new ideas
- Demonstrated ability to work collaboratively and in a fast paced environment
- Strong verbal and written communication skills
- Highly organised and excellent time management skills
- Strong design thinking and research skills and ability to bring stakeholders along the customer experience journey
- Proven experience operating within an end to end service design role
- You're committed to best practice and process improvements
- You're a problem solver who loves big challenges, tackling them using a collaborative workflow, with the customer front of mind

**Our Values**:
**Why join us?**:

- Our mission is big and meaningful. It's about using smarts and heart to transform the lives of some of the most vulnerable Australians.
- You'll be joining us at a time of rapid and exciting growth, **we have experienced 1,765% growth** as a business since our first capital raise and our **team grew 294%** in 2021
- The NDIS is a part of the core government funding budget and is awarded over $30 billion annually.
- With strong backing from venture capitalists and high-net-worth investors, we have recently closed off our latest investment funding round.
- And that doesn't even measure the impact that we're having. We've helped over 15,000+ families navigate the NDIS and in some cases, it's life-changing.
- You'll be joining an amazing values and purpose driven team who are highly engaged (we have a **eNPS of 67.5%**) and love what they do

**Balanced and inclusive team**:
At T-shirt Ventures, we're from all over the world (13+ countries and counting), women make up more than 50% of our workforce and 1/3 of our leadership team. We see the diversity in our backgrounds, identities and beliefs as our greatest asset. We're looking for values aligned people with passion, grit, and integrity.

**More about T-shirt Ventures**:
In our world, everyone has the right to dream, hope and live the life they want.

T-shirt Ventures is an innovative health tech company that helps people living with disability and long-term health needs to overcome their challenges, achieve their goals, and improve the quality of their everyday lives.

Learn more about our story and we're excited to meet you