Relationship Manager

2 weeks ago

Loganholme, Australia Pets in Peace Full time

**About the Organisation**:
Forming part of the wider InvoCare brand, we are the leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way. Our service guarantee is for a dignified farewell with every pet being privately cremated through our best-practice cremation services and pet crematoriums.

Due to ongoing growth, we are now seeking a Relationship Manager to nurture existing relationships with our vets as well as drive new business.

**About the Role**

Reporting to the National Relationship Manager, this full-time permanent position, will form an integral part of the customer relationship team. You will be instrumental in driving client satisfaction and growth of new and existing accounts.

**Key Responsibilities**:

- Develop and maintain a high level of customer service delivery with Veterinary Owners and Practice Managers to develop and promote the business as required.
- Managing and retaining quality, long-term relationships with existing customers and driving new and existing business growth.
- Maintaining an in-depth knowledge of business products, services and value proposition.
- Actively work with the National Relationship Manager and Marketing to develop business development initiatives, and support activities; and provide market intelligence and strategic input into positioning in the market.
- Identifying evolving customer needs and being aware of new, emerging services and competition in our industry.
- Regular updating and training of vet staff in our services.
- Attending relevant industry conferences and expos aligned to the company’s strategic planning.
- Timely reporting and administrative tasks as required.

**About You**

At a technical level we are looking for someone with:

- 3+ years relevant experience in a lead relationship sales role
- Demonstrated experience in achieving targets and managing a geographically large sales region.
- Experience with CRM databases and Microsoft suite
- Previous experience across the vet industries would be viewed favourably
- Full Drivers Licence
- Excellent time management and the ability to thrive under pressure

**What’s on offer**
- You will be joining a purposeful organisation that is built on a strong set of values.
- We offer a flexible and supportive workplace with opportunities for career development and progression.
- A range of employee benefits including employee share plans, discounts for health care and retail providers, free access to our Employee Assistance Program and Birthday Leave
- Tools of trade - fully funded company vehicle, laptop & mobile
- Competitive salary and bonus structure on offer.

If this sounds like the perfect role for you, please click 'Apply' to submit your resume & custom cover letter.

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