Guest Services Manager

**Job no**: 0053219
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department**:Melbourne University Sport
**Salary**:UOM 7- $106,432-$115,211 p.a. plus 17% super
- **Oversee and enhance the customer experience**:

- **Influence customer standards and operational strategies**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**
Are you a dynamic leader with a passion for delivering exceptional customer service? This is a fantastic opportunity for an experienced Guest Services Manager to oversee and enhance the customer experience at Melbourne University Sport (MU Sport). In this role, you will lead a significant team, manage our leisure management systems, and drive improvements in service delivery. If you’re eager to make a substantial impact in a vibrant university environment, this role is for you

Your responsibilities will include:

- Leading and managing the Guest Services team, ensuring high levels of customer service and satisfaction
- Overseeing the Leisure Management System, including generating reports and maintaining the customer database
- Developing and implementing strategies to enhance the customer experience and contribute to membership sales
- Managing the Guest Services budget and ensuring effective use of resources

**Who we are looking for**
We’re seeking a proactive leader with a strong background in guest services and leisure management. You should be motivated by the opportunity to drive improvements and manage a large team in a dynamic environment.

You will also have:

- Extensive relevant experience in guest services in sports
- Proven experience managing leisure management software and improving customer service processes
- Demonstrated ability to supervise and motivate a large team of casual staff

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Melbourne University Sport**
Melbourne University Sport (MU Sport) is a Department of the University, reporting to the Vice-Principal (Engagement) and the Melbourne University Sport Board, and provides high-level policy, business and financial advice to the University on the development and management of sport and recreation at the University.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

**Join Us**
- **Resume**
- **Cover Letter outlining your interest and experience**

**Please note that you are **not required** to respond to the selection criteria in the.**

If you have any particular questions regarding the job please follow the contact details listed on the.

**Advertised**: 23 Aug 2024 12:05 AM AUS Eastern Standard Time

**Applications close**: 08 Sep 2024 11:55 PM AUS Eastern Standard Time