Hotel Service Manager

20 hours ago

Parkville, Victoria, Australia frater capital group pty ltd Full time $80,000 - $120,000 per year

About Us

The Parkmore Hotel - Park Inn by Radisson is located in the vibrant Parkville precinct of Melbourne. As a brand operating under the Park Inn by Radisson banner, we are committed to upholding world-class service standards. We are looking for an experienced and highly dedicated leader to join our team as Hotel Service Manager during this exciting period of growth and operational refinement.

The Role Overview

The Hotel Service Manager is a pivotal role responsible for ensuring the smooth and efficient daily operations of the hotel and maintaining the highest quality of guest service. You will oversee multiple service departments, including Guest Services, Housekeeping, and Front Office operations, ensuring every guest experiences a high standard of professional service from check-in to check-out.

Key Responsibilities

1. Service Standards & Quality Control: Develop and monitor hotel service standards (both Front Office and Housekeeping) to ensure consistency and adherence to high brand standards.

2. Team Leadership & Management: Recruit, train, coach, and motivate service team members (including receptionists, concierge, and housekeeping staff) to foster a positive and highly productive work environment.

3. Guest Relations Management: Promptly and efficiently handle guest inquiries, complaints, and special requests, ensuring satisfactory resolution and enhancing overall guest satisfaction.

4. Operational Efficiency: Optimise daily operational procedures, improve service efficiency, and assist in developing and managing the service department's budget.

5. Safety and Compliance: Ensure all service operations comply with hotel safety, hygiene, and local regulatory requirements.

Skills & Experience Required

· Proven, results-oriented experience as a Hotel Service Manager from an international reputable hotel brand (e.g., Wyndham, Radisson, or similar).

· A minimum of five years' experience in a supervisory or managerial role within the hotel, hospitality, or service industry (e.g., Front Office Manager, Operations Supervisor, or similar).

· Exceptional leadership, interpersonal, and communication skills to effectively interact with team members, other departments, and international guests.

· Demonstrated success in elevating the holistic guest journey through proactive cross-functional communication and collaboration with all hotel departments.

· Fluency in both Mandarin/Cantonese and English (verbal and written) is highly desirable to better serve our diverse international clientele.

· Familiarity with Property Management Systems (PMS) and reservation software is a plus.

· Ability to work in a fast-paced environment and maintain a professional and composed demeanour under pressure.

· Strong problem-solving abilities and a high level of accountability.

Compensation & Benefits

· A competitive salary package and superannuation.

· Career development opportunities within an internationally recognised brand (Park Inn by Radisson).

· A supportive and friendly working environment.

· Hotel accommodation and F&B discounts (across the Radisson Hotel Group globally).

Apply Now

If you are passionate about hotel services and ready for an exciting new chapter in Parkville, Melbourne, please submit your Resume and Cover Letter to via our official website's careers page.

We look forward to welcoming you to the team and creating memorable stays for our guests

  • Service Team Analyst

    2 weeks ago

    Parkville, Victoria, Australia The Walter and Eliza Hall Institute of Medical Research Full time $75,845 - $80,096 per year

    Job TitleService Team AnalystJob DescriptionAn excellent opportunity is available for a Service Team Analyst to join the Information Technology Services department at Australia's pre-eminent biomedical research institute.About the PositionThe Service Team Analyst will contribute to the timely, effective first level support of services that are managed,...

  • Health Information Services Clerk

    5 days ago

    Parkville, Victoria, Australia The Royal Melbourne Hospital Full time $60,000 - $80,000 per year

    Health Information Services ClerkThe Royal Melbourne HospitalFull Time, ongoing opportunityOperate & maintain computerised health information systemsWork alongside a supportive, hardworking teamAbout The Royal Melbourne Hospital:The Royal Melbourne Hospital is one of Victoria's leading public hospitals, offering a wide range of high-quality services,...

  • Clinical Specialist

    1 week ago

    Parkville, Victoria, Australia Parkville Youth Mental Health and Wellbeing Service Full time $80,000 - $120,000 per year

    Clinical Specialist - Youth Mood Clinic (YMC)Parkville Youth Mental Health and Wellbeing Service (PYMHWS)Fixed Term Family Leave until Sept 2026 | Part-Time 0.8 EFT | Parkville and other sitesProvide clinical leadership and specialist support to a MDT working with young people experiencing severe mood disorders, OCD, and complex anxiety.Join Victoria's...

  • Operations Manager

    6 days ago

    Parkville, Victoria, Australia The Royal Melbourne Hospital Full time $104,000 - $160,000 per year

    Operations Manager - General Medicine & Addiction MedicineThe Royal Melbourne HospitalFull Time Ongoing position 80 hours per fortnight with monthly Accured Day OffLead one of Victoria's largest and most dynamic General Medicine servicesDrive clinical excellence, service innovation and strategic growthJoin a supportive leadership team committed to advancing...

  • Senior AOD Clinician

    5 days ago

    Parkville, Victoria, Australia Parkville Youth Mental Health and Wellbeing Service Full time $90,000 - $120,000 per year

    SENIOR AOD MENTAL HEALTH CLINICIAN - CUSTODIAL FYMHSParkville Youth Mental Health and Wellbeing Service (PYMHWS)Permanent Ongoing | Part-Time 0.8 EFT | Parkville and Cherry CreekProvide collaborative, person-centred and recovery-orientated specialist mental health services to youth in custody.Join Victoria's newest Public Mental Health Service dedicated to...

  • Youth Peer Worker

    1 week ago

    Parkville, Victoria, Australia Parkville Youth Mental Health and Wellbeing Service Full time $60,000 - $80,000 per year

    Youth Peer Worker - Youth Mood ClinicParkville Youth Mental Health and Wellbeing Service (PYMHWS)Permanent Ongoing | Part-Time 0.4 EFT | ParkvilleProvide lived-experience peer support to young people in the Youth Mood Clinic, empowering recovery and connection.· Join Victoria's newest Public Mental Health Service dedicated to youth· Permanent Ongoing,...

  • Office Manager

    2 weeks ago

    Parkville, Victoria, Australia The Royal Women's Hospital Full time $83,000 - $92,482 per year

    Part time FTE 0.8, ongoingQueen Victoria Women's Centre, 210 Lonsdale street Melbourne, Victoria, 3000CBD, with multiple public transport options available$83, $92,482.0 (pro-rata for part time) + salary packaging + super + 5 weeks annual leaveThe Royal Women's Hospital is one of Australia's oldest and most distinguished tertiary hospitals dedicated to...

  • Senior Speech Pathologist

    6 days ago

    Parkville, Victoria, Australia Parkville Youth Mental Health and Wellbeing Service Full time $120,000 - $180,000 per year

    Senior Speech Pathologist - Neurodevelopmental StreamParkville Youth Mental Health and Wellbeing Service (PYMHWS)12 month Fixed-Term | Part-Time 0.6 EFT | ParkvilleUse your skills to support young people with speech language and communication needs in a mental health setting, providing a range of assessments.· Join Victoria's newest Public Mental Health...

  • Procurement Manager

    1 week ago

    Parkville, Victoria, Australia Core Talent Pty Ltd Full time $72,000 - $144,000 per year

    Procurement Manager$90-100/hr, 3-6 monthsMelbourne Inner-NorthAre you immediately available and looking for a contract in the field of Procurement Management?We are working on behalf of a large global corporation in the manufacturing industry. They employ 13k+ staff and operate internationally, turning over nearly $9.3B in revenue annually.This role will...

  • Project Manager

    2 weeks ago

    Parkville, Victoria, Australia University of Melbourne Full time $80,000 - $120,000 per year

    Role type: Full-Time, Fixed-TermFaculty: Faculty of Medicine, Dentistry and Health SciencesDepartment/School: Melbourne School of Population & Global Health, O nemda Aboriginal and Torres Strait Islander Health and WellbeingSalary: $106,432 - $115,211 p.a. plus 17% superSupport impactful Indigenous health research / Collaborate with national and...