Customer Service Officer

Genuine flexibility with Hybrid WFH & Office arrangements, NO WEEKEND WORK
- Inbound calls only, within a truly member focused team
- Be a part of a highly engaged team in an organisation that is invested in YOU

**About the role**

In this
**Permanent Full-Time** role, as a Customer Service Officer you will be responsible for providing consistently excellent customer service and expertise for all health fund products and services offered through TUH as part of the Contact Centre team.

Your key responsibilities will include:

- Providing the highest level of customer service through accurate information and advice to members
- Promoting products/services through targeted communication and sales strategies to increase membership growth and retention
- Managing enquiries through in house systems and contribute to the achievement of the team KPI’s
- Delivering support and assistance to all employees and teams within the business to continually improve customer relations

**About you**

Your enthusiastic and team focused nature will be a great asset to our Contact Centre team. You will enjoy working in a small team and highly flexible work environment, with a genuine focus on identifying and meeting customer needs and resolving customer issues.

High level customer service experience is essential to achieve in this role. You will have several years’ experience within a fast-paced customer service or sales role, and exceptional verbal and written communication skills.

Prior experience within the Private Health Industry will be looked upon favourably.

**About TUH**

Imagine working for a business that is trusted by its members and has a 91%-member satisfaction rate That’s TUH Ranked in the top Two private health funds for both trust and member satisfaction, TUH Health Fund is a not for profit, member owned private health insurance fund that serves the education and union communities. We are an award winning health fund and pride ourselves on providing exceptional customer service, genuinely caring for our members and our people and offering competitive value for money products. Our members are at the heart of everything we do.

Our high employee and customer engagement sets us apart from other employers and our values centre around caring, creating new possibilities and pursuing excellence. These 3 objectives are at core of a transformation taking place within the Contact Centre.

**Benefits of working at TUH**

You’d be surprised if we didn’t practice what we preach, which is why our focus on our peoples’ health & wellbeing is just as important to us as our members’.

Not only will we support your appetite to grow and explore your career possibilities, our focus is also on creating healthier and happier employees. You will have access to an impressive suite of health and well-being benefits, genuine flexible working options, and a fun, diverse, and respectful workplace culture where everyone has an eye out for each other.

There is so much on offer that we do not have space to list all the benefits, but here are a few of the highlights:
**An industry award nominated health and wellbeing program with**:

- **Access to Wherefit platform offering over 2,000 new fitness and wellbeing offers**:

- **Subsidised gym membership, skin checks, and flu shots**:

- **TUH Private Health Insurance benefit**:

- **Flexible & Hybrid working arrangements**:

- **Learning and development opportunities**:

- **Salary Packaging**:

- **White Ribbon Accredited**:

- **18 weeks Paid Parental leave (available after 6 months employment to either carer).**

**And the list keeps going and goingyou know you are in good hands**

**Next Steps**

To apply, please submit your resume and cover letter by clicking on the ‘Apply’ button.

As a healthcare insurer and provider, we are fully committed to the health and safety of our people and members. As such we will require all new healthcare employees to be fully vaccinated against COVID-19. If successful, we will ask for proof of immunisation accordingly for our records.