Casual Customer Service Representative

3 days ago


West Perth, Australia TSA Group Full time

Company Description

At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations.

TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the best technology to their customers, and that’s why we partner with them so well.

**Job Description**:
As a Customer Service Representative, you will manage inbound call enquiries from Telstra customers typically regarding their existing services. You will navigate through multiple systems, whilst maintaining customer engagement on the phone, and confidently handle technology faults, complaints, and trouble-shooting issues. Don’t worry - we will teach you everything

What you need to know:

- As a Casual employee, you will earn $30.26 hourly + Super (equates to $60,000 annually based on a 38 hour work week)
- To best support our Telstra customers, we work a rotating roster across Monday - Friday between 7am - 7:45pm. As a casual employee, you will work anywhere from 25 - 40 hours per week and post training can submit your shift preferences which are assigned based on availability
- You can choose to work from home on a hybrid model once you have completed 4 weeks training in office
- We are in West Perth, behind the City West Dome and across the road from the
- Our casual positions start weekly, so join us today

Why work with TSA?
- Our #TSAWays are what we are all about. Think of them as the vibe
- Join a company that promotes from within - work your way up and across the business
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program - We love to celebrate our people
- We are proud of our fun, friendly and supportive team environment

So, who are you?
- A Great Character - respectful, open, honest, transparent, and authentic, with integrity
- A Strong Communicator - personable as well as articulate
- Driven - no task is too big
- Technically Savvy - can navigate multiple systems at once
- Organised - you are always two steps ahead
- Engaging - people love interacting with you
- Resilient - you bounce back from difficulties
- Collaborative - you love working with and learning from others
- Flexible - you work around requests to ensure results are delivered

We want to you love what you do and where you do it We are looking for our next TSA Legend and it could be you



  • West Perth, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...


  • Para Hills West, Australia MIDAS SERVICE CENTRE PARAHILLS Full time

    With a focus on customer service excellence and working well within a close-knit and highly professional automotive workshop team, we are seeking a **Service Receptionist** for our busy workshop located in Para hills (SA) Ideally, we are looking for a proactive individual who is passionate about the luxury automotive industry. - Meeting and greeting all...


  • Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Representative - Casual We are currently recruiting Casual positions for our Customer Service Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a...


  • Perth, Australia NEXTDC Full time

    Company Description At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting the...


  • Perth, Australia Commonwealth Bank Full time

    We are currently recruiting Casual positions for our Customer Service Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide...


  • West Perth, Australia TSA Group Full time

    Company Description We’ve been providing customer experience solutions to some of Australia’s biggest brands for more than two decades, managing contact centre operations and Voyages Indigenous Tourism Australia is one our partners. Representing Voyages Indigenous Tourism Australia, you will be a brand ambassador who protects these rich cultural...


  • Para Hills West, Australia MIDAS SERVICE CENTRE Full time

    **About the role** As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts...


  • Para Hills West, Australia MIDAS SERVICE CENTRE Full time

    **About the role** As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts...


  • Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Representative - Casual role that is flexible to fit around your schedule AND provides career progression and development - Hybrid working that is perfect for balancing commitments makes us a diverse and inclusive team - Together we create brilliant customer experiences **Do Work that Matters** As a Customer Service Representative...


  • Perth Airport, Australia Smarte Carte Australia Pty Ltd Full time

    We are Australia's leading supplier and manager of Airport Baggage Storage Services and Electronic Locker solutions. An opportunity has become available at our Perth Airport Location to employ a **Customer Service Representative**. The purpose of a **Customer Service Representative** is to assist customers with our **baggage wrapping, luggage storage** and...