Technical Specialist

**Job Summary**

**Responsibilities**
- The tasks typically undertaken by a technical specialist as part of a project are:
**Integration**

Technical specialists are responsible for:

- Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the functionality provided, connectivity requirements and technical aspects of the interface or task. Interface documentation may be used to provide a business case for a new interface or to document an interface that is to be delivered as part of a contract.
- Implementation of the interface including unit and system testing.
- Documentation of the "as built" interface including technical set up and any related dependencies.
- Support of the interface including changes required to interface requirements over time.

**System Management**
- Technical specialists may be required to:

- Install and configure the TrakCare solution in multiple environments and servers on a project by project basis
- Update TrakCare installations with the latest version.

**Development**
- TrakCare is developed primarily by InterSystems TrakCare developers however occasionally there is a need for Technical Specialists to undertake customer specific development for example development of reports or data extracts.

**Management**
- Liaise with client or business analyst regarding ongoing enhancement requests.
- Advise and assist the Project Managers during implementation.
- Manage the resolution of any outstanding acceptance issues before and after project go-live.

**General** **Operational**
- Provide support on the TrakCare data dictionary.
- Provide advice and best practices to clients for technical areas such as networks, configurations, architectures etc.
- Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, data conversions, data migration scripts and user defined features and functions.
- Monitoring and responding to Technical Team calls on the TRC logging system.
- Production of training materials for technical courses such as system, custom development or reporting.
- Production of technical documentation such as reference materials, installation instructions, user guides, knowledge base articles.
- Responsible for participating in on-site technical training if required.
- Responsible for participating in on-site technical implementations if required.
- Responsible for participating in the on call 24-hour roster service during implementation.
- Other duties may be directed by the Company from time to time.

**Experience and Qualifications**
- Knowledge of web orientated languages, including SQL, HTML and Java script.
- Experience with database scripting languages for example T-SQL or PL-SQL.
- Experience with data analysis and database methodologies.
- Experience with Microsoft Office.
- Be able to design and write technical documents.
- Well versed in Internet / Intranet concepts and Microsoft IIS.
- Experienced in customer focused support.
- Proven ability to lead and deliver results as required within specific time frames.
- Good presentation and communication skills.
- Ability to conduct training and develop training materials.
- Ability to work within a team in a cross departmental environment.
- Available for out of office hours work and willing to travel.
- Software Engineering experience. (desirable)
- Familiarity with healthcare related integration including HL7 standards and protocols. (desirable)

**Education and Training**
- Degree in Computer Science or Information Technology

**About InterSystems**: