Technical Specialist

**Job Summary** **Responsibilities** - The tasks typically undertaken by a technical specialist as part of a project are: **Integration** Technical specialists are responsible for: - Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the functionality provided, connectivity requirements and technical aspects of the interface or task. Interface documentation may be used to provide a business case for a new interface or to document an interface that is to be delivered as part of a contract. - Implementation of the interface including unit and system testing. - Documentation of the "as built" interface including technical set up and any related dependencies. - Support of the interface including changes required to interface requirements over time. **System Management** - Technical specialists may be required to: - Install and configure the TrakCare solution in multiple environments and servers on a project by project basis - Update TrakCare installations with the latest version. **Development** - TrakCare is developed primarily by InterSystems TrakCare developers however occasionally there is a need for Technical Specialists to undertake customer specific development for example development of reports or data extracts. **Management** - Liaise with client or business analyst regarding ongoing enhancement requests. - Advise and assist the Project Managers during implementation. - Manage the resolution of any outstanding acceptance issues before and after project go-live. **General** **Operational** - Provide support on the TrakCare data dictionary. - Provide advice and best practices to clients for technical areas such as networks, configurations, architectures etc. - Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, data conversions, data migration scripts and user defined features and functions. - Monitoring and responding to Technical Team calls on the TRC logging system. - Production of training materials for technical courses such as system, custom development or reporting. - Production of technical documentation such as reference materials, installation instructions, user guides, knowledge base articles. - Responsible for participating in on-site technical training if required. - Responsible for participating in on-site technical implementations if required. - Responsible for participating in the on call 24-hour roster service during implementation. - Other duties may be directed by the Company from time to time. **Experience and Qualifications** - Knowledge of web orientated languages, including SQL, HTML and Java script. - Experience with database scripting languages for example T-SQL or PL-SQL. - Experience with data analysis and database methodologies. - Experience with Microsoft Office. - Be able to design and write technical documents. - Well versed in Internet / Intranet concepts and Microsoft IIS. - Experienced in customer focused support. - Proven ability to lead and deliver results as required within specific time frames. - Good presentation and communication skills. - Ability to conduct training and develop training materials. - Ability to work within a team in a cross departmental environment. - Available for out of office hours work and willing to travel. - Software Engineering experience. (desirable) - Familiarity with healthcare related integration including HL7 standards and protocols. (desirable) **Education and Training** - Degree in Computer Science or Information Technology **About InterSystems**: