Service Development Officer

2 weeks ago

Parramatta, Australia icare NSW Full time

**Sydney, Paramatta or Newcastle**

Develop, monitor and review service delivery to people with severe injuries/illness to assist them to achieve optimal outcomes and maximum participation in the community.
- Undertake project work and independently manage smaller scale projects to deliver project outcomes in accordance with team objectives.
- 12 Month Fixed Term Contract, Fulltime position, Sydney CBD location
- Hybrid Working environment role with salary from $101K + super

**About the Role**

Engage in service development projects and activities, management of contracts and stakeholder relationships.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
- icare day - access to an extra day’s leave

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Service Development Officer** you will:

- Work as part of team to facilitate, progress and implement key projects.
- Build and maintain collaborative relationships with staff, stakeholders and service providers to enhance service outcomes for participants and service development activities.
- Develop and review communications, including; information sheets, web content, and newsletters. Manage incoming & out-going communications for panels of approved providers.
- Assist with the development and implementation of procedures, specialist knowledge, guidelines, policies and service standards for the delivery of services, including care programs to ensure the appropriate provision of services to participants in a cost effective manner.
- Monitor provider performance through contract management and developing and monitoring performance expectations to ensure quality services to participants and for key projects.

**Skills & Experience**
- Knowledge and in-depth understanding of long-term injuries and their management
- Experience working on projects in health, insurance or disability sector
- Experience in working with external providers to enable service delivery for participants
- Flexibility for occasional intrastate and interstate travel and attendance at meetings and conferences, training and development events on evenings and weekends.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

  • Service Officer

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Overview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus...

  • Project Officer

    1 week ago

    Parramatta Park, Queensland, Australia Bradfield Development Authority Full time

    Together we shape thriving communities, public spaces, places and economies. A once-in-a-generation opportunity to support the Western Sydney International (Nancy-Bird Walton) Airport through the creation of "city of boundless opportunity" in Western Sydney Temporary full-time opportunity to September 2028 Penrith Office location with flexible...

  • Project Officer

    1 week ago

    Parramatta Park, Queensland, Australia Bradfield Development Authority Full time

    Together we shape thriving communities, public spaces, places and economies.A once-in-a-generation opportunity to support the Western Sydney International (Nancy-Bird Walton) Airport through the creation of "city of boundless opportunity" in Western Sydney Temporary full-time opportunity to September 2028Penrith Office location with flexible working...

  • Senior Service Officer Payroll

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual...

  • Assistant Service Officer Payroll

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...

  • Developer

    2 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    OverviewJoin to apply for the Developer role at NSW Department of Customer Service.Salary and LocationBase pay rangeA$113,574.00/yr - A$125,720.00/yrFull-Time (35hpw) Temporary up to 2 yearsSalary Range $113,574 - $125,720pa + superLocation flexible across Revenue NSW offices with hybrid working (2 days in office)RoleDeveloperWhat you'll doModernise systems...

  • Developer

    1 week ago

    Parramatta Park, Queensland, Australia NSW Department Of Customer Service Full time

    DeveloperFull-Time (35hpw) Temporary up to 2 yearsSalary Range $113,574 - $125,720pa + superLocation flexible across Revenue NSW offices with hybrid working (2 days in office)Do you want to:Modernise systems towards the latest technology stacks Make an impact to the lives of 8 million+ people in NSW  Work in an inclusive and flexible hybrid-environment,...

  • Client Services Officer

    2 weeks ago

    Parramatta, Australia Federal Court of Australia Full time

    $52,490 - $58,207 per annum plus superannuation - Ongoing - Full-time - Parramatta **Position Overview** The position of Child Care / Client Service Officer has responsibility for supervising the activities of children of clients of the Court. The first priority of the Child Care / Client Service Officer will be to supervise and ensure the safety of the...

  • Digital Development Officer

    5 days ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services - Location: Parramatta, NSW, AU, 2150 - Req ID: 72521 **Digital Development Officer** - Location - Parramatta - Employment type - Temporary (Full Time) up to January 2026 - Salary - $110,266 - $122,058 per annum, plus employer's contribution to superannuation and annual leave loading **Your role** We are looking for an...

  • Client Service Officer

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 61993- We are currently looking to fill three temporary full-time vacancies within our Customer Foundation and Proactive Customer Management teams across Estate Management - We are also looking to establish a talent pool to fill future ongoing and temporary vacancies within Estate...