Learning and Development Manager

Do you thrive in an energetic fast paced environment? Do you love helping others learn new concepts?

Do you want to challenge yourself to proactively plan and deliver training which delivers on key business objectives?

Our National Service Centre provide a range of business and administrative support services to our specialist client facing divisions across KPMG. You will join a fast-paced and high preforming team to support key stakeholders and their teams both within our offices and virtually.

**Your Opportunity**

As the Training and Learning Lead, you will be joining the National Service Centres Operations Support team based in our new state of the art Parramatta office. You will play a critical role in driving the delivery of important learning programs across the Centre. You will manage the daily operations of training activities, develop training materials, facilitate both classroom and practical face-to-face training and ensure a successful learning experience for our people.

Your major responsibilities will include:

- Design and develop the National Service Centre’s learning & development strategy. Responsible for the development of all learning activities including face to face training materials; participant resources and facilitator guides, Quick Reference Guides and e-learning modules
- Co-ordination and delivery of both face-to-face and virtual training, including the onboarding of new employees to the National Service Centre
- Work collaboratively with SMEs (people leaders, team members, process experts, client facing teams) to identify learning needs and develop training strategies to address
- Enable high performing leaders and team members through one-on-one coaching sessions, feedback, and tailor training approach to gain the best outcome for both individuals and the business
- Provide detailed insights to key stakeholders and senior leaders on training needs assessments, learning outcomes and our people
- Develop and maintain the National Service Centre’s training calendar
- Organise all training equipment and facilities as needed

The National Service Centre operates between 7am and 7pm Monday to Friday. There are a variety of shifts available between these hours.

**How are you extraordinary?**

You are self-motivated, enthusiastic, and highly organised.

You have strong interpersonal skills and emotional intelligence to support effective training programs for the National service centre

You are driven by a passion to speak to employees and are committed to providing exceptional employee experience through meaningful conversations.

You have a can-do attitude and are always seeking solutions to problems with the help of the right technical tools and a supportive team.

You resonate with our values and are excited to contribute to our culture of integrity, excellence and collaboration.

**What we offer?**
- Flexible working arrangements across home and office - 3 days in office, 2 days at home (optional)
- State-of-the-art green 6-star Parramatta office in Parramatta Square
- Employee benefits and rewards program (Monthly awards with options to select an voucher or paid time off)
- Dedicated onboarding and training expertise and support
- Social Committee events dedicated to culture and engagement
- 26 weeks paid parental leave
- Paid volunteer leave
- Career support and development
- Access to employee discounts program
- Wellbeing KPMGCare employee program
- Access global network to enter employee clubs

**Your Experience**

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
List of key duties and responsibilities
- Learning and Development qualifications or +3 years background or experience in a relevant discipline
- Excellent public speaking and presentation delivery skills
- Strong customer service skills gained in an administration or professional corporate environment
- Initiative, self-motivation and a commitment to providing highly responsive customer service
- Outstanding time management, problem solving, and organisational skills gained in a high-volume environment with competing demands
- A collaborative, team-focused mindset and a flexible approach to your work
- Strong written and verbal communication skills
- Intermediate/Advanced Microsoft office skills

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and divers