Digital Journey Optimisation Manager

1 day ago

Sydney, Australia Hatch Full time

** This role is at Commonwealth Bank (not for Hatch)**

Hatch is supporting Commonwealth Bank to find a great Digital Journey Optimisation Manager to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth Bank.

**About the role at Commonwealth Bank**

In this role, you’ll leverage data-driven and customer-led insights to imagine, create and deliver compelling and personalised customer journeys for our Personal Loans products.

Working collaboratively with our key stakeholders including Product, Data Analytics and Marketing, you’ll have the opportunity to lead and execute digital initiatives across the CommBank website, NetBank and CommBank App that contribute towards delivering business outcomes.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Project Coordination - Coordinate people and processes to ensure the effective and timely running of a project
- Requirements Gathering - Collect and understand desired specifications of a deliverable or project, and stakeholder requirements.
- Customer Journey Insight Development - Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience

**Strengths**
- Critical thinking - Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Numerical problem solving - Works with numerical information and performs mathematical calculations to solve problems

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Commonwealth Bank.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

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