Project Delivery Coordinator

**Customer Project Coordinator**
- **Join Arden Homes part of the national residential builder NEX Building Group**:

- **Use your Project management skills to deliver an unbeatable experience for our clients**:

- **Performance driven, collaborative and supportive culture**

**Arden Homes was established in 2010 and has built a reputation as being Victoria’s leading builder of all-electric and solar powered homes. Our homes have won some of the most prestigious awards from industry bodies and associations across Australia including the most demanding design categories. We create individual, innovative, and intelligent homes that stand out from the crowd and stand the test of time.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

**Our perks and benefits**
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:

- Discount on building a home with any of our building brands (after qualifying period)
- Income protection insurance
- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
- Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit)
- Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
- AIA Vitality health and wellbeing program
- A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
- Employee assistance program to support your mental, financial and physical wellbeing
- A huge catalogue of online learning and ongoing professional development programs
- NAWIC and HIA corporate membership
- Attractive remuneration
- And so much more

**About the opportunity**:
The Project Delivery Coordinator reports to the Project Delivery Team Leader and is part of the Project Delivery team. In this highly rewarding role, your focus will be to manage each customer from Consolidated Tender signing through to the completion of construction, delivering an exceptional customer experience while also adhering to timeframes. More specifically, your responsibilities will include:

- Manage a portfolio of customers from Tender Accept to Completion of Construction
- Set clear expectations with customers to ensure they have a solid understanding of the pre-construction and construction process and timelines.
- Prepare, coordinator and deliver contracts and associated documentation for the HIA contract
- Establish a strong rapport with customers by contacting the customers at least every 2 weeks via phone call to provide a progress update on their build.
- Maintain each build file in Business Craft with accurate & up to date information including all communications and forecast dates for critical milestones.
- Provide proactive solutions for the customer to allow the file to continue to progress through the pre-construction process.
- Work collaboratively with other departments and external stakeholders to meet business objectives.
- Ensure customer concerns are addressed with urgency and adopt dispute resolution techniques where required.
- Overall provide the customer with a positive build journey.

**About you**:
You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:

- A commitment to providing all customers with a professional and unbeatable customer experience
- Previous experience working in fast paced, high volume project coordination
- The ability to work under pressure successfully managing multiple clients and prioritising workloads
- Strong interpersonal, communication and problem-solving skills
- Demonstrated knowledge of the residential construction industry including building your own home or a passion for building design
- Embrace a performance-driven culture where dedication, accountability, and continuous improvement are valued

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don’t feel you tick every box, we encourage you to still apply. We’d love to have a chat with you about your c