Service Delivery Manager

1 week ago

Scoresby, Australia Care I wish Pty Ltd Full time

Service Delivery Manager

Care I Wish

Full time, starting pay of $85,000 with salary review after 3 months and other benefits.

**About us**

Care I Wish is a registered NDIS Service provider that specialize in Supported Independent Living. As part of our commitment to client led and client centred care, we work closely with participants and families to ensure we find the right support model that works for them.

**About the role**

As a NDIS Service Delivery Manager - SIL, you will be
- Responsible for Supporting a small team of Support Team Leaders to provide care and attendant services to complex care participants living in our SIL Homes.
- Responsible for end-to-end case management relating to each participant living within the SIL portfolio.
- Conduct regular SIL Home visits and audits to ensure safe systems of work in all SIL houses.
- Be available for external Stakeholders, families and care teams to ensure continuity of quality services, better service outcomes and client satisfaction.
- Coordinate all the appropriate documentation annually (or as required) to ensure compliant services across the SIL client portfolio (Service Agreements, Risk assessments, In-home safety checks, Care plans etc)
- Identifying areas of improvement and imbed change initiatives.
- Develop human resource capability and ensure safe delivery of NDIS client services through implementation of care models and frameworks.
- Utilise the appropriate government portals and pathways to report on restrictive practises, chemical restraints and behaviours or incidents within the expected timeframe

**About you**
- You have a tertiary qualification in related field/disability or significant skills, knowledge, and experience.
- You have demonstrated experience in aged care/disability/community care.
- Comprehensive knowledge and understanding of NDIS, disability sector, current reforms, relevant legislation, funding and policy protocols, standards, and processes.
- Experience in managing diverse teams and demonstrated leadership skills in managing an operational team in disability sector to deliver service excellence.
- Highly developed negotiation, problem solving and analytical skills, including strong interpersonal, verbal, and written communications skills and experience working collaboratively with internal and external stakeholders.

We offer a professional work environment in an organisation that genuinely cares, values dedication and performance. You will have the opportunity for career development and learning, along with good work-life balance.

This role is a hybrid role, that consist of:
2 x day at head office

2 x days visiting facilities.

1 x day Work from home

If you are passionate about making a difference in the disability industry and have the skills and experience, please get in touch.

We look forward to hearing from you

Pay: $85,000.00 - $90,000.00 per year

**Benefits**:

- Travel reimbursement
- Work from home

**Experience**:

- Working with people with developmental disabilities: 2 years (required)
- Proven track record of Service Delivery in the NDIS sector: 2 years (required)

Licence/Certification:

- NDIS Screening (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 08/08/2025
Expected Start Date: 14/08/2025

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