Service Coordinator

**About the Company**:
Our client is a one hundred precent family-owned Company, who aim to achieve technological profess in the best interests of their customers, encouraging their workforce to think creatively and prepare them to tackle even the most difficult challenges. Creating suitable overall conditions, secure jobs and promote a healthy working environment, who wouldn’t want to jump at the opportunity to join their team?

Currently, they are seeking a **Service Coordinator **to join their Earthmoving Team in Yatala, QLD, for a 12-month contract (to cover maternity leave).

**About the Position**:
The Service Coordinator is responsible for the provision of robust and effective coordination and administration of the Service Department that enables the team to deliver; safe, efficient and compliant field services support to the Earthmoving team and its Customers.

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**Key Responsibilities**:

- Raising customer service jobs /repair orders and costing completed jobs
- Invoicing of customer service jobs
- Assisting with the scheduling of services
- Organise/book travel/accommodation
- Timesheet Data Entry
- Addressing customer queries
- Processing Expense Claims
- Purchasing and Accounts Payable workflow
- Update and manage data bases, filing and archiving
- Act as point-of-call with customers to schedule and arrange works for Service team
- Manage Work In Progress (WIP) report inc. close-out of jobs
- Provide reports on all activities of the departments operations when required
- Liaise with customers and suppliers to ensure demands are met
- Personal (i.e. individual’s) health and safety performance and behaviour and that your acts or omissions do not adversely affect the health and safety of others
- Compliance with Quality Assurance (QA) and Health Safety and Environmental (HSE) Policy and Procedures.
- Alerting the organisation of potential or known problems that affect the quality of LAS products and services
- Initiate recommendations for improvement of the organisation’s policies and processes
- Other ad-hoc duties as directed

**Demonstrated capabilities**:
Within this role, the successful applicant will maintain a positive and optimistic attitude and will be adaptable to completing demands and shifting priorities. Our client implements a team-orientated environment so you will need to be able to get along well with others, and contribute to team activities. You will need to have a strong customer-service focused approach along with the ability to take quick decisive action to bring solutions to issues, using lateral thinking to devise outcomes.

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- Previous experience in a similar role
- Excellent customer service skills
- Proficient oral and written communication skills
- Strong MS Word and Excel skills
- Ability to handle multiple tasks and complete to high standard
- High levels of attention to detail
- Initiative and self-drive
- Problem solving skills

**Next steps**:
**APPLICATIONS CLOSE**: Tuesday 1st November

If you’d like further information about this position, please don’t hesitate to get in touch.

Looking forward to hearing from you.

**_ Who are we and what do we do?_**
- Tecside are the partner of choice for Contract Staffing and Recruitment Services within the Oil, Gas & Energy, Mining & Resources, Rail & Infrastructure, Power & Renewables, Maritime & Defence, Industrial & Construction and Manufacturing industries. Our Client Portfolio is diverse, and we hold strong partnerships with many organisations of varying sizes globally. _At our core we are driven by the four DNA pillars of safety, communication, accountability, and transparency_

**Job Information**:

- Salary Periods: annum- Job Reference: 191642- Salary:
- Salary From: AU$- Salary To: AU$- Job Industries: Call Centre and Customer Service- Job Locations: Yatala, Gold Coast, Australia- Job Types: Permanent- Job Areas: Yatala