Service Coordinator

3 days ago

Gold Coast, Queensland, Australia Headway ABI Australia Full time $60,000 - $90,000 per year

Full-time, permanent position (76 hours per fortnight)

Headway ABI is a not-for-profit organisation working to enhance the independence and lifestyle of people living with neurological or physical disability due to Acquired Brain Injury. Headway ABI promotes independence, self-confidence, self-improvement and facilitates community reintegration. Headway ABI is a Registered NDIS provider offering a range of services and opportunities to support our clients to achieve optimal health, wellbeing, and lifestyle.

AtHeadway ABI we 'Empower to Achieve' through, Care with Dignity, Support with Respect, Progress with Pride.

It is an exciting time for our organisation as we continue to grow to deliver more services to more people. We are delighted to have this position open for another person to join our person centric team and look forward to having them contributing and impacting in this important work we do.

What to Expect:

  • Generous remuneration including penalty rates for the weekend - we pay fairly
  • We are not for profit therefore we can offer salary sacrifice of $15,600 per annum - more cash to take home
  • Everyday savings with leading brands - even more cash to take home
  • We have a training calendar for the year - we want you to shine
  • Career development options - we promote internally
  • A positive, friendly, and cohesive workplace culture with employee events - we celebrate our people

About the Role:

The Service Coordinator will play a key role for the Headway ABI National Disability Insurance Scheme (NDIS) Support Services, under the general direction of the Service Manager. This role will oversee the engagement and implementation of the Headway ABI suite and other independent registered supports and services under NDIS. The primary focus will be overseeing the effective and efficient management of client Supported Independent Living (SIL), Short Term Accommodation (STA), Respite and Emergency Accommodation and Community Services.

Key Responsibilities include (but not limited to):

  • Workforce Supervision: Ensure client-centred service delivery through management and supervision of a qualified workforce.
  • Roster Management: Handle rosters and scheduling for effective operation of accommodations, aligning with client needs.
  • Policy Establishment: Establish and review policies and procedures for SIL, STA and Respite and Emergency Accommodation and Community Services, based on operational needs.
  • Client Assistance: Assist clients and their supports in understanding their NDIS plan, identifying service options within funding allocation, and building their own capacity.

About You:

  • Proven experience of 2 years or more in a similar role in the disability, health, or community services sectors.
  • Experience, knowledge and understanding of the National Disability Insurance Scheme (NDIS).
  • Knowledge of client-centered practices with awareness and professionalism to form positive relationships within key stakeholders.
  • Ability to network, develop effective working relationships and collaborate to achieve targeted referral and support to achieve client goals.
  • Well-developed interpersonal skills to be able to relate and demonstrate respect to clients, families, stakeholders and outside agencies, as well as all Headway ABI staff.

We are an equal opportunity employer. We strongly encourage applications from individuals with disabilities, the LGBTQ+ community, the Aboriginal and Torres Strait Islander community, and those from diverse backgrounds. We value diversity and inclusion, and we're committed to creating a supportive environment for all.

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