Case Coordinator

Very competitive remuneration on offer
- A comprehensive induction and ongoing support will be provided
- Join a leading national provider of insurance services

Due to our continued growth, we are seeking a **Case Coordinator (Investigations) **for an immediate start, to work within our established team based at our Head Office in **Alexandria**.

Day to day role responsibilities include:

- Updating our valued clients on the progress of factual investigations;
- Assisting investigators with field enquiries and case administration;
- General insurance investigations support;
- Coordinating travel bookings and preparing external information requests;
- Drafting correspondence for internal and external distribution;
- Skip traces & witness location support.

**From us you can expect**:

- A genuine and friendly working culture where our people are
- **valued**
- A **focus on quality work** and commitment to continuous improvement, to ensure the best outcomes for our customers.
- Ongoing opportunities for **career progression**.
- A comprehensive induction when you start as well as regular and ongoing training opportunities.
- Genuine appreciation of work/life balance and flexibility.
- An excellent remuneration package.
- Access to our external Employee Assistance Program.
- Novated lease options;
- Paid parental leave;
- Monthly and quarterly staff celebrations and awards as well as our annual events such as our Procare Cricket Day Fundraiser, company-wide Christmas and End Of Financial Year parties and more

**This is a full time, permanent role.**

**About You**:

- Mandatory - **excellent customer service focus and client-centred approach;**:

- Mandatory - intermediate to strong computer skills (Microsoft Office);
- Experience, exposure and/or an interest within a relevant industry (insurance, investigations or legal);
- Scheduling and appointment setting experience is highly desirable;
- Strong attention to detail;
- Exceptional time management and organisational skills;
- Ability to thrive under pressure;
- Have excellent written & verbal communication skills.

**About Procare**:
Procare is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia.

We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction.

We believe in **hard work** and **rewarding performance**. If you want to make a real difference, love a fast-paced environment and have a key focus on quality and outcomes, this would be a fantastic opportunity for you.