Investigations Case Manager

1 week ago

Alexandria, Australia Procare Group Full time

Very competitive remuneration on offer
- A comprehensive induction and ongoing support will be provided
- Join a leading national provider of insurance services

Procare's Factual Investigations Division are seeking a **Factual Case Coordinator**for an immediate start, to work within our established Investigations team based at our Head Office in **Alexandria**.

**This is a full time, permanent role based at our Head Office in Alexandria.**

**The Role**:

- Updating our valued clients on the progress of factual investigations;
- Assisting investigators with field enquiries and case administration;
- General insurance investigations support;
- Coordinating travel bookings and preparing external information requests;
- Drafting correspondence for internal and external distribution;
- Skip traces & witness location support.

**About You**:

- Have experience or a genuine interest within a relevant industry (insurance, investigations or legal);
- Excellent customer service focus and client-centred approach is** mandatory;**:

- Intermediate to strong computer skills (Microsoft Office) **mandatory**;
- Scheduling and appointment setting experience is highly desirable;
- Strong attention to detail, exceptional time management and organisational skills;
- Ability to thrive under pressure; and
- Have excellent written & verbal communication skills.

**What We Offer**:

- Excellent remuneration package;
- Internal career progression pathways;
- A comprehensive induction when you start as well as regular and ongoing training opportunities;
- Welcome pack on commencement and the latest equipment including laptop and mobile;
- Novated lease, purchased leave and salary sacrificing options; and
- Benefits to enhance your work-life balance like paid parental leave, access to our Employee Assistance Program and Volunteer Day to give back to the community

**Why Procare?**
- Genuine and friendly working culture where our people are valued;
- A true commitment to your work life balance; and
- Social Club, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and more

**We thank you for your interest in advance. Due to the high volume of interest in this role only suitable applicants will be contacted.

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