Coach Control Manager

**Coach Control Manager**

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

**About the role**

Reporting to the IOC Operations Manager, the Coach Control Manager works closely with IOC Duty Managers and teams across Coach Services, Planning, and Customer Experience to deliver safe, reliable and well-coordinated coach operations.

The Coach Control Manager is responsible for monitoring the daily delivery of more than 1,500 scheduled coach services across the V/Line network, while overseeing the deployment of replacement coaches during planned and unplanned rail disruptions.

Leading a team of Customer Controllers, this role ensures coach deployment plans are well-developed, clearly communicated and effectively implemented.
- Key accountabilities include:_
- Driving continuous improvement by modernising coach deployment processes, including implementing real-time tracking, patronage measurement and on-time performance monitoring systems.
- Developing and maintaining standard operating procedures for coach deployment and operational tracking within the Integrated Management System.
- Building and maintaining strong relationships with scheduled coach operators, supplementary providers and the Integrated Service Provider to support smooth operations and compliance.
- Leading communication improvements related to coach services, including real-time information updates for customers during planned and unplanned disruptions.
- Enhancing team readiness by facilitating ongoing skill development and providing the resources required for efficient disruption response.
- Ensuring accurate record-keeping of coach deployments to facilitate timely invoicing, reporting and remuneration of coach suppliers.

**About you**

You are a leader with proven experience navigating dynamic operational environments, bringing valuable experience from fast-paced disruption response roles in customer service, communications, control rooms or the transport industry. Experience with coach and heavy rail operations is highly regarded.
- Leadership in fast-paced, high-pressure environments, with strong written and verbal communication skills.
- Proficiency in Microsoft Office 365 to support effective operational management.
- A collaborative approach, skilled at engaging diverse stakeholders to identify and resolve issues.
- A solid understanding of disruption management and contingency planning.
- The ability to translate complex operational information clearly for both internal teams and customers.
- Alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

**Why V/Line**
- In addition to free myki travel, we offer:_
- Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential - We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Applications close: 6th of June 2025.