Digital Operations Coordinator

**Job no**: 577433
**Work type**: Full-time
**Location**: Melbourne - Burwood
**Categories**: Management, Administration, Information Technology
- Based at our Melbourne, Burwood Campus + hybrid work arrangements - Geelong applicants will be considered
- Full-time and fixed term until 11 December 2026
- HEW 7 $105,933 - $116,643 + 17% Superannuation (pro rata, part time)

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**Who are we?**

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

**About the role**

The Digital Operations Coordinator ensures DeakinTALENT’s operations are digitally enabled by maintaining our platforms and delivering a positive user experience for students, graduates, staff, and employers. This role coordinates the team’s day-to-day operations and works closely with vendors and internal tech teams to resolve platform issues efficiently. It also supports the Graduate Employment team by gathering requirements, refining processes, and developing training and knowledge resources to drive technology adoption, streamline operations and strengthen the University’s graduate employment strategy.

**As a Digital Operations Coordinator, you will**:

- Coordinate day-to-day operations and oversee the work of the Digital Services Officers, fostering their growth through feedback, support, and development opportunities.
- Plan, coordinate, and oversee end-to-end project delivery, ensuring sustainable outcomes and the effective management of resources, time, cost, and quality.
- Develop and implement practical, accessible solutions based on stakeholder needs, and provide expert advice and coordination of data management practices across the Division, including analysis and synthesis of data to generate insight.
- Distil the core issues from complex information, draw accurate conclusions and condense complex information and next steps into simple concise terms that others can understand.
- Build new and productive relationships with a diverse range of stakeholders, including technology partners, to ensure platform upgrades are delivered and critical issues are resolved in a timely manner.

**To be successful, you’ll have**:

- A Degree in a computer/technology-related discipline with subsequent relevant experience; or
- An equivalent combination of relevant experience and/or education/training.
- Demonstrated experience in working with Career Management Systems managing large sets of customer/ student records (Targetconnect and/or Careerhub experience preferred).
- Experience in managing escalation processes, including resolving complex issues and coordinating with external vendors or other teams for support and interventions.
- General knowledge of the platforms/tools used across the Higher Education sector to support students and graduates (for example, Targetconnect/Careerhub, D2L, ServiceNow, Jira, MS Office 365, etc.)

**Here's how to apply**:
Please submit your updated resume along with a short cover letter outlining your relevant skills and experience by clicking the 'Apply' button.

**Applications for this position close on Sunday 26 October.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 10 Oct 2025 AUS Eastern Daylight Time