Frontline Support Specialist

5 days ago

Ipswich, Australia Challenge Community Services Full time

**JOIN US - SHAPE LIVES - BUILD YOUR CAREER**

**About the Role**:
We’re looking for a dedicated and experienced **Frontline Support Specialist** to join our Disability Services team. This role is ideal for someone passionate about person-centred care, especially supporting clients with complex needs.

You’ll mentor staff, guide behaviour support strategies, and work closely with clients and their networks to ensure safety, inclusion, and positive outcomes.

**Benefits**:

- Pay rates from **$38.65 - $41.45** (SCHAD’s Award Level 3, based on experience/qualifications)
- Ongoing training and leadership development opportunities
- Clear career progression through succession planning
- Fitness Passport access for you and your family
- Salary packaging + meal/entertainment card (if eligible)
- Birthday leave to celebrate you

**Duties**:

- Deliver tailored support for clients with complex needs
- Lead behaviour support and crisis management strategies
- Mentor and guide staff to build a high-performing team
- Engage clients and families to align services with individual goals
- Advocate for client rights and maintain accurate documentation
- Ensure compliance with NDIS standards and policies

**Skills and Experience**:
**Essential**:

- Proven experience in high-intensity, person-centred disability support
- Strong communication and interpersonal skills
- Ability to mentor and model best practice
- Certificate III or IV in Disability Support (or equivalent)
- Current NSW Working with Children’s Check, NDIS Worker Screening, Police Check, First Aid, and Driver’s Licence

**Desirable**:

- Experience leading complex care reviews
- Knowledge of NDIS Practice Standards and legislative requirements

**About Us**:
For over 65 years, Challenge Community Services has provided disability services, foster care, allied health, and supported employment. Our mission is simple: empower individuals and strengthen communities through compassionate, people-focused support.

**How to apply**

Confidential enquiries can be made by contacting Melissa Embrey

**Closing Date - 21st September 2025**

**We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.

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