Switchboard Operator/receptionist

2 weeks ago

Melbourne, Australia Western Health Full time

Location: Melbourne | Western Metropolitan

Job type: Casual

Organisation: Western Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 54332

**To be Successful in this Role you**:

- Need to handle telephone calls and inquiries clearly and efficiently, giving clear and efficient assistance to patients, Carers, visitors and staff to achieve a high level of satisfaction from service recipients
- Will maintain confidentiality of patient information at all times
- Need to maintain good knowledge of hospital departments and services
- Have to perform duties so as to achieve a high level of satisfaction from service recipients in line with the positions KPI’s
- Have to be available to work on Christmas day on a rotational basis.

**Previous Switchboard and Reception experience is preferred.**

**Customer service role is essential.**

**About Us**

Our workforce of over 11,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health comprises of three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. We also operate the Joan Kirner Women’s and Children’s, Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a diverse community of over 1 million people with complex care needs ranging from Neonates to Geriatrics.

Our employees enjoy a wide range of benefits such as:

- Professional development support
- Career advancement opportunities
- Salary packaging including novated vehicle leasing
- Work-life balance

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

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