Hotel Venue Manager

**The Royal Hotel **is a busy, family owned and operated pub in Seymour, an hour north of Melbourne.

We pride ourselves on our great food, and excellent customer service.

We are seeking a Venue Manager who is passionate about customer service and looking to further their career in hospitality.

This is a full-time role.

**Benefits**:

- Performance bonus
- Accommodation provided
- Training and professional development assistance
- Flexible work arrangements

**Salary**: negotiable

**Education**:

- High School (Year 12) (required)

**Experience**:
You must have at least three years’ experience in a similar role to be considered for this role.

Licence/Certification:

- RSA
- **Responsibilities**_
- Day to day running of the venue, aiming for the consistent delivery of outstanding experience for our customers
- Optimise business turnover: meet KPIs, manage budgets, analyse and interpret financial information, sales and profits
- Work collaboratively and proactively with the owners to plan events, advertise and plan for new growth
- Manage performance of all employees, recruitment, induction, training and development to encourage a ‘high performance’ culture
- Develop and implement an effective marketing strategy to promote the hotel
- Customer service: monitoring feedback and ensure complaints are resolved promptly
- Collaborate with external parties such as suppliers
- Deal with maintenance issues, shortages in staff and equipment
- Inspect facilities regularly and enforce strict compliance with health and safety standards
- **About you**_
- Proven record in hospitality, customer service and staff management
- A business mindset
- Good decision making and problem solving skills
- Effective interpersonal and leaderships skills and the ability to foster a climate of cooperation
- Attention to detail
- Able to lead by example
- Good organizational and time management skills, and the ability to work well under pressure

**Salary**: $65,000.00 - $85,000.00 per year

**Benefits**:

- Housing provided

Schedule:

- Flexible hours

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- SEYMOUR, VIC 3660: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Management: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: One location