Case Officer

**Company Description**
At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through the medEbridge® platform. We provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more.

The business is seeking**_ _**an enthusiastic person to join a team who is committed to doing their best work every day guided by our values **- Care, Accountability, Teamwork, Integrity and Excellence.**

An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role. **We are looking to fill a**full
- time** position based in Prahran with hybrid working arrangements.**

The successful applicant will join our dedicated team, responsible for liaising with Participants, Customers and Providers to schedule health screening appointments to
ensure the timely return of medical information whilst delivering 5-star services.

Key responsibilities include, but are not limited to:

- Management of a portfolio of customers, ensuring your caseload is actioned within timeframes specified in our customer service level agreements and internal KPI’s
- Liaising directly with medical clinics, pathology providers, health professionals and participants to:

- Schedule health screening appointments
- Follow up and obtain health screening information following appointments (e.g. med exam reports, investigation outcome reports and pathology results)
- Negotiating provider fees with clinics
- Answering inbound phone calls from key stakeholders and
assisting with enquiries
- Making outbound calls to clinics and participants
- Writing accurate and detailed case notes in the medEbridge
platform

**Qualifications**
What you’ll need:

- Excellent verbal and written communication skills
- Strong customer and service orientated focus
- Ability to negotiate, influence and manage conflicts effectively
- The ability to multitask in a fast-paced environment
- Exceptional time management and organisational skills
- Technology savvy with intermediate Microsoft Office Suite skills, namely Outlook, Word, and Excel
- Advanced understanding of health & medical information exchange, and the interplay between healthcare practitioners, their clients, and insurers

**Additional Information**

**The benefits we offer**:

- Employee initiatives for health insurance, fitness and travel perks
- Exclusive employment discount program
- Health, Wellness & Financial wellbeing
- Hybrid working arrangements
- Novated leasing and specified salary sacrificing
- Paid parental leave (criteria applies)
- Purchased leave
- Hybrid working arrangements
- Close to public transport

Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.
- ** We will not be able to support international applicants for this role._

UHG

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.