Case Officer

2 weeks ago

Prahran, Australia Unified Healthcare Group Full time

Company Description

At Unified Healthcare Group (UHG), **We Are Continuing To Grow the Medical Information Exchange Department and we are looking for dedicated and motivated team members to join the team. **The role will be working WA hours.**

Our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through the medEbridge® platform. We provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.

**Job Description**:
Successful applicants will join our dedicated case management team, responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.

Key responsibilities include, but are not limited to:

- Management of a portfolio of clients, ensuring your caseload is actioned within timeframes specified in our service level agreements
- Liaising with specialists and medical clinics to obtain medical records on behalf of clients.
- Writing accurate case notes in the medEbridge platform
- Relationship management between clients and UHG
- Data entry and ad hoc administrative duties where required.

**Qualifications**:
What you’ll need:

- Excellent verbal and written communication skills
- Ability to negotiate, influence and manage conflicts effectively
- The ability to multitask in a fast-paced environment
- Exceptional time management and organisational skills
- Technology savvy with intermediate Microsoft Office Suite skills, namely Outlook, Word, and Excel
- Knowledge or understanding of how health practitioners and in-particular GP’s work, or injury rehabilitation, or within the legal or insurance practices is an advantage but not essential.

Additional Information
**So why work for UHG?**
- We offer flexible working arrangements.
- Employee discounts for health insurance, gyms, pools and travel club
- Options for novated leasing and salary sacrificing
- Paid parental leave
- Purchased Leave (up to 4 weeks)
- Employee Assistance Program

**You are welcome here**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.
- ** We will not be able to support international applicants for this role._
- ** Previous applicants need not apply._

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

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