Case Officer

1 week ago

Prahran, Australia IPAR Full time

**Company Description**:

- At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our medEbridge® platform. We provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents. UHG is offering hyprid working arrangements.The business is expanding as our customers grow, and we are seeking **_more _**enthusiastic people to join a team who is committed to doing their best work every day guided by our values **- Care, Accountability, Teamwork, Integrity and Excellence. **An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role.

Successful applicants will join our dedicated case management team, responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.

Key responsibilities include, but are not limited to:

- Management of a portfolio of clients, ensuring your caseload is actioned within timeframes specified in our service level agreements
- Liaising with specialists and medical clinics to obtain medical records on behalf of clients.
- Writing accurate case notes in the medEbridge platform
- Relationship management between clients and UHG
- Data entry and ad hoc administrative duties where required.

**Qualifications**:
What you’ll need:

- Knowledge or understanding of how health practitioners and in-particular GP’s work. Knowledge or experience in injury rehabilitation or insurance (Workers Compensation, CTP, or Life Insurance) an advantage but not essential.
- Excellent verbal and written communication skills
- Ability to negotiate, influence and manage conflicts effectively
- The ability to multitask in a fast-paced environment
- Exceptional time management and organisational skills
- Technology savvy with intermediate Microsoft Office Suite skills, namely Outlook, Word, and Excel
- Tertiary qualifications - desired but not essential.

**Additional Information**:
**So why work for UHG?**
- Based in the heart of Chapel Street close to all amenities.
- We offer flexibility working arrangements.
- Employee benefits and salary sacrificing
- Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

**You are welcome here**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.
- ** We will not be able to support international applicants for this role._
- ** Previous applicants need not apply._

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