Customer Experience Manager

3 hours ago

Sydney, Australia Inchcape Full time

**Customer Experience Manager - Subaru Penrith**
- Part of Inchcape Australasia | Busy Dealership | Uncapped Commissions | Career Growth_

Join one of the **busiest and highest-performing dealerships** in the region - **Subaru Penrith**, proudly part of **Inchcape Australasia**, a global automotive leader. Step into the role of **Customer Experience Manager (CXM)** and take charge of our **New Cars and Used Cars** division.

In this dynamic position, you will assist in managing our Customer Experience Team, ensuring an outstanding sales journey for retail customers. You will work closely with the Retail Centre Manager to drive success, including finance and insurance (F&I) targets, while motivating and guiding the team to deliver an exceptional, flexible customer journey.

Reporting into the Retail Centre Manager, your duties and responsibilities will include but are not limited to the following:

- Lead and mentor the Customer Experience Team, ensuring performance expectations are met.
- Provide comprehensive product knowledge and manage customer interactions, ensuring a "Customer First" experience.
- Support the sales process, including contracts, finance, insurance products, and handling customer enquiries.
- Resolve escalations, complaints, and manage customer details in Salesforce and DMS.
- Assist with onboarding and training new team members, contributing to a positive workplace culture

**Why join us?**
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below, and you can visit our website to find out more.
- **Thorough and ongoing training**_ _**provided to support you in all aspects of your role.
- **Career and development opportunities** - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
- **Supportive team environment** - We foster a positive and supportive team culture and thrive on working well together.
- **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- Access to our **employee benefits program** including company car rental program and discounts on vehicle purchases, plus many more

**About you**

To be successful in the role, you will have:

- 3+ years’ experience in a customer-facing and sales role, with a minimum of 2 years’ experience in leading a team.
- Strong communication skills and a passion for delivering excellent customer experiences.
- Ability to multitask, ensure high standards, and mentor team members to success.
- Proficient in MS Office and confident using digital platforms.
- Previous automotive industry experience and familiarity with Finance & Insurance products (desirable).
- Experience using Salesforce (desirable).
- Valid drivers licence

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