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Customer Experience Manager
3 weeks ago
**Are you passionate about sales and delivering exceptional customer service?**
At **Trivett Automotive Retail**, we’re part of the global **Inchcape** family, a leading name in the automotive world with operations in nearly 30 countries. Representing iconic brands like **Subaru**, and** Peugeot**, we’re committed to delivering outstanding customer experiences.
An opportunity has arisen to lead our Customer Experience Team as the **Customer Experience Manager** by creating outstanding customer journeys at our **Parramatta dealership**.
In this dynamic role, you'll support the Retail Centre Manager by leading, mentoring, and guiding the team to meet performance goals, ensuring seamless customer interactions and a flexible sales process.
**You will**:
- Lead, mentor and inspire the Customer Experience Team to deliver exceptional service.
- Manage sales processes, including finance and insurance (F&I).
- Resolve escalations and manage customer data in Salesforce and DMS.
- Assist with onboarding and training new team members.
**You will have**:
- Proven experience in customer-facing sales and team leadership.
- Strong communication and multitasking abilities.
- Automotive industry and F&I experience (desirable).
- Familiarity with Salesforce (desirable) and a valid driver’s license.
**Why Choose Us?**
- Ongoing development and career growth.
- Supportive and positive team culture.
- Additional leave days, including Wellbeing and Volunteering Leave.
- Employee benefits program, including vehicle discounts.
