Account Manager, Realbase

2 days ago

Brookvale, Australia Domain Group Full time

**Account Manager, Realbase - Realbase Brookvale Office - Permanent Full Time**

**Who are we?**
Realbase is part of the Domain Group, a leading Australian property marketplace made-up of a portfolio of brands. We are united in our purpose to inspire confidence in life’s property decisions. Our brands offer products and solutions to consumers, agents, and parties interested in property across every step of their property journey.

Realbase is on a mission to shake up the property industry through leading technology and is on the lookout for amazing talent to help shape their tomorrow.

**Your best career move yet**
Based in Sydney or Melbourne, we have a great opportunity for an Account Manager to join us in delivering our growth strategy while optimising and developing plans for customers, as well as its software, tools and capabilities.

A typical day may look like:

- Manage weekly/fortnightly WIPs for assigned customer accounts ensuring that all work is logged, quoted and scoped to meet expected delivery timeframes
- Provide key support to our Clients, other Realbase Account Managers when needed & the Support Team to ensure the company delivers excellent Client Service.
- Help migrate clients from Campaigntrack to Realhub and ensure they have the correct products, templates and services available to them within the Realhub Platform.
- Ensure each client’s system is configured correctly and the relevant people understand the customer’s needs.
- Deliver system training to new & existing customers and work side by side with Support & Sales to provide a high level of service to the client.
- Identify and pursue profitable growth opportunities through health checks with customers using our Platforms

**Who are you?**
- Proven account management skills with a focus on solution selling
- Ability to think analytically and strong attention to detail
- Loves to collaborate and operate as part of a team
- Excellent organization and time management skills
- Tech savvy and can work effortlessly across multiple IT platforms
- Confident and effective verbal and written communication skills
- Loves to work in an agile environment and is customer focused
- Real estate knowledge and experience are highly desirable skills
- A valid drivers licence and a reliable vehicle

**Why join us?**
We’re big on flexible work. We encourage a healthy work-life balance and provide flexible hours and opportunities to work from home. Our team typically does 3 days in the office.

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Flexibility tailored to you - so if you’ve recently made a sea change, work adjusted hours or like the idea of hybrid working, it’ll be perfect;
- First-rate parental leave and wellbeing policies;
- Discounts on things like _Domain Home Loans_;
- Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.

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