Customer Success Specialist

**Customer Success Specialist - Realbase Brookvale Office - Permanent Full Time**

**Who are we?**

Realbase is part of the Domain Group, a leading Australian property marketplace made-up of a portfolio of brands. We are united in our purpose to inspire confidence in life’s property decisions. Our brands offer products and solutions to consumers, agents, and parties interested in property across every step of their property journey.

Realbase is on a mission to shake up the property industry through leading technology and is on the lookout for amazing talent to help shape their tomorrow.

**Your best career move yet**

We are looking for a Client Success Specialist who will act as a liaison between Clients, internal Project Teams-+ Account Management - in achieving successful customer acquisition, providing support on Client requests in the short term once successfully onboarded to Platform. This is an extraordinary opportunity within Realbase**,** based in either NSW or VIC. Full on-the-job training will be provided.

**A typical day may look like**:

- Communicates effectively with the Client in relation to the progress of onboarding in a set cadence, setting clear expectations from the commencement of project, and adheres to this agreement.
- Promote smooth production of Templates and Account set up by supplying accurate and complete information, including specifications during job logging and set up. Ensures that queries raised during production/creation are attended to timely.
- Works closely with the Templates Team to resolve Client requests adhering to rigid turnaround times.
- Ensures that templates produced by Templates Production are accurate and adherent to the brand standards prior to its approval through thorough quality testing.
- Work with the Account Set Up Team to create accounts for Agency/Brand in the quickest time possible, with no errors.
- Collaborates with internal teams such as; but not limited to; Account Management, Account Set up, Support & Templates Production to strengthen our relationship with Clients through timely and accurate completion of work to successfully onboard them to our Platform.
- Proactively providing solutions
- and negotiating with Client where required to ensure both Realbase + Client are set for success.
- Ensures that Client requests sent through FreshDesk are attended by providing regular updates, timely responses, proactively providing solutions/alternatives and by meeting the committed deadline.
- Monitor that invoicing is actioned for templates produced for the Client.
- Provide training to the customer on how to use the system based on their requirements.

**Who are you?**
- Project Management experience would be an advantage.
- Exceptional customer service skills
- Excellent communication, organisation & time management skills
- Ability to build relationships with diverse stakeholders
- Strong initiative & tenacity
- Professional presentation and conduct
- Self driven & motivated to achieve personal and professional objectives with a mínimal amount of supervision
- Meticulous eye for detail
- Knowledge of Adobe products, Freshdesk or Zendesk, Slack, 3CX and Excel would be an advantage

**Why join us?**

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Flexibility tailored to you - so if you’ve recently made a sea change, work adjusted hours or like the idea of hybrid working, it’ll be perfect;
- First-rate parental leave and wellbeing policies;
- Discounts on things like _Domain Home Loans_;
- Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.

**What’s next?