Quality Control

**Duties and Responsibilities** for the position include, but are not limited to, the following:
**Quality Control & Service Standards**
- Develop, implement, and maintain **cleaning quality standards** and operational procedures to ensure consistency across all client sites.
- Regularly **review and update cleaning checklists, service guides, and scope of works** to align with best practices and client requirements.
- Establish and monitor **performance metrics (KPIs)** to evaluate the effectiveness of cleaning operations and identify areas for improvement.
- Ensure cleaning outcomes consistently meet the company’s standards of excellence and client expectations.

**Inspection, Monitoring & Reporting**
- Conduct **regular site inspections and audits** to verify that cleaning services meet established standards, contractual obligations, and safety requirements.
- Document inspection findings, identify deficiencies, and coordinate corrective actions with site supervisors or contractors.
- Maintain accurate **records of inspections, incident reports, and quality reviews** for accountability and continuous improvement tracking.
- Prepare **detailed reports** for management and clients, outlining inspection results, site performance, and any required follow-up actions.

**Site Reassessment & Scope Management**
- Reassess client sites periodically to ensure that the **scope of works** remains suitable for each facility’s needs.
- Recommend and implement amendments or adjustments to the scope to improve efficiency, coverage, or service quality.
- Collaborate with management to **update proposals and documentation** following any scope changes or performance improvements.

**Continuous Improvement & Upselling Support**
- Identify opportunities to enhance service quality through improved methods, technology, or staff training.
- Recommend **additional services** (e.g., pressure washing, carpet cleaning, or window cleaning) where these can improve the overall client experience and site presentation.
- Support management in developing and promoting service improvement initiatives and client communications materials (e.g., service summaries, booklets).

**Team Leadership & Training**
- Provide **on-site coaching and mentoring** to cleaning teams, ensuring that correct techniques, safety standards, and quality expectations are followed.
- Assist in onboarding and training new employees, emphasizing company standards, cleaning methods, and safety compliance.
- Conduct **performance reviews and team meetings** to discuss service quality, site issues, and improvement strategies.

**Meetings & Communication**
- **Organize and participate in meetings** with contractors and employees to discuss performance, share feedback, and align on quality objectives.
- Attend **client meetings** (as required) to review inspection results, address concerns, and demonstrate commitment to continuous improvement.
- Maintain clear, professional communication with internal teams, management, and clients to support smooth operations and transparent reporting.

**Compliance, Safety & Risk Management**
- Ensure that all cleaning operations comply with **Work Health and Safety (WHS)** regulations, environmental standards, and company policies.
- Conduct regular safety checks and verify that staff follow safe practices when using equipment and chemicals.
- Report and address potential hazards, incidents, or non-compliance promptly and accurately.

**Additional Responsibilities**
- Be flexible and willing to perform other quality-related duties as required by management or operational needs.
- Participate in **training and development programs** to enhance skills in quality management, inspection techniques, and leadership.
- Contribute to a positive, professional workplace culture focused on accountability, teamwork, and continuous improvement.

**Requirements for applicants**:

- Minimum **2 years of experience** **as Quality Assurance Manager or Quality Control/Account Manager.**:

- Be a Permanent Resident or Australian Citizen only.
- Valid Australian Driver Licence
- Experience managing or **auditing multiple client sites** or contractors.
- Familiarity with **commercial, industrial, or strata cleaning operations**.

**Skills and Competencies**
- Strong knowledge of **cleaning standards, materials, and methods**.
- Excellent **attention to detail** and ability to identify and correct deficiencies.
- Good understanding of **WHS compliance, chemical handling, and safe work practices**.
- Effective **communication and interpersonal skills** for dealing with stakeholders.
- Strong **organizational and time management** skills, with the ability to manage multiple sites or priorities.
- Problem-solving mindset with a proactive and solution-oriented approach.
- Ability to **train, motivate, and supervise** staff to ensure consistent service quality.
- **Ability to work effectively under pressure** in a fast-paced environment, regularly handling oper