Ict Support Technician

4 days ago

Brisbane, Australia Premise Holdings Full time

**Key Responsibilities**:

- Monitoring/responding to incoming requests and providing first level IT support to the business, escalating as required.
- Providing support to staff in a face-to-face capacity on the ground and remotely over the phone with support tools such as TeamViewer and Remote Desktop.
- Travelling to other offices around Australia, as required.
- Configuring and installing computers, mobile devices, software and peripheral equipment.
- Policing security in accordance with the national IT procedures and policies.
- Adhering to established SLAs with the business and key stakeholders for timely resolution of issue.

**Experience required**:

- 12+ months experience in a similar role.
- Experience in a professional services environment, an advantage.
- Excellent knowledge of the Microsoft desktop environment and Microsoft Office suite.
- Exposure to Active Directory and IT ticketing systems (ServiceNow).
- Outstanding skills in troubleshooting, organisational and time management
- A practical fast learner who is open to new challenges.
- Ability to work autonomously and in a team.
- Willingness to learn and positive can-do attitude.
- Excellent communication skills (written and verbal).
- Excellent customer service, especially working with clients face to face.

**Perks**:

- “Top up” Maternity and Paternity Leave.
- Your Birthday off.
- A generous Employee Referral Bonus scheme.
- Mental health and wellbeing workshops.
- Access to our Employee Assistance Program with Acacia EAP.
- A $250 annual wellness purchase subsidy.
- Service milestone recognitions and rewards.
- Store discounts through our shopping reward program.

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