Customer Service Representative
3 days ago
Our client is a leader in the **furniture industry** and is looking for an experienced **Customer Service Officer **with exceptional **customer service **skills.
**The role will include but not limited to the following**:
- Answering enquiries from customers and internal staff regarding delivery issues
- Provide knowledgeable, courteous and helpful customer service to internal and external customers
- Ensure customer satisfaction in every transaction; daily target of # of bookings are achieved
- Trouble shoot, problem solve and offer the best possible solution to customer queries including complaints
- Prepare and enter dispatch information into the DISTRIB computer system with very high accuracy and in a timely manner
- Coordinate and manage delivery jobs for drivers and provide administrative support within the process
- Daily banking (only for staff located outside Head Office)
- Report and log customer concerns or requirements to staff in other departments in an appropriate and timely manner to minimise customer dissatisfaction
- Assist both dispatch and service departments if and when required as directed by the National Dispatch Operations Manager
**What's in it for YOU?**
- Career growth opportunity working alongside industry professionals.
- on-site parking.
**Job Types**: Full-time, Casual
**Salary**: $28.00 - $29.00 per year
Schedule:
- Day shift
**Experience**:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
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