Customer Service Team Leader

3 days ago

Smithfield, Australia Protech Warehousing & Manufacturing Full time

Are you passionate about delivering exceptional customer service? Do you excel in resolving complex issues, leading teams to success? If so, we have the perfect opportunity for you

As our **Customer Service Team Leader - Escalations**, you will oversee our dedicated escalations team, ensuring that customer concerns are handled promptly and efficiently to meet company standards.

**About the Role**:

- 9am - 5:30 pm
- Start ASAP
- On site Parking

**Key Responsibilities**:

- Work with the Escalations Manager to train and support the team
- Lead the team in resolving complex customer issues professionally and efficiently
- Create and implement strategies to improve customer service
- Analyze escalations to find trends and improve processes
- Collaborate with other departments for seamless customer support
- Provide ongoing training to enhance team skills and performance
- Represent the company in tribunal hearings effectively

**Skills Required**:

- 3+ years in a similar role (Retail or Insurance industry highly regarded)
- Exceptional communication and customer service skills
- Strong problem-solving ability with experience handling challenging customer situations
- Strong attention to detail and the ability to understand and enforce policies and procedures
- Full working rights
- Own transport

This is an exciting opportunity to join a growing business in a newly created role

**Job Types**: Full-time, Permanent

Pay: $70,000.00 - $75,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)
- Supervising: 2 years (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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